What are the responsibilities and job description for the Account Supervisor position at Lucid Group?
About Lucid Group
We are a global healthcare communications agency with deep therapeutic expertise that traverses the asset lifecycle, delivering transformative outcomes for healthcare brands for over 20 years.
Our more than 500 highly trained professionals work with speed and agility to craft and execute breakthrough strategies that maximise performance and unlock a brand's full potential.
This position is aligned to one of our three capabilities:
The Account Supervisor leads day to day client relationships, drives strategic and tactical delivery, and ensures high quality execution across projects. This role acts as the main client partner, guiding internal teams, shaping briefs, and proactively managing scope, budget, and timelines. You’ll bring strong pharma experience, confidence in leading cross functional teams, and the ability to anticipate needs and create solutions that move work forward.
Responsibilities
At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity where we can all be ourselves, make real connections, and enjoy the work that we do. Together.
We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities.
Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support.
The Lucid values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.
We are dedicated to offering an inclusive and accommodating recruitment process. If you require any accommodations during the interview, please do not hesitate to contact us.
Lucid was started with a core ideology rooted in a legacy of innovation and dedication. For the past 20 years we have successfully transformed healthcare communications for the better.
From our ambitious agency beginnings we have grown organically and through strategically aligned acquisition. We are currently based in 4 global locations, and our 500 worldwide colleagues are the trusted partners for 100s of top brands and client teams, big and small.
We are a global healthcare communications agency with deep therapeutic expertise that traverses the asset lifecycle, delivering transformative outcomes for healthcare brands for over 20 years.
Our more than 500 highly trained professionals work with speed and agility to craft and execute breakthrough strategies that maximise performance and unlock a brand's full potential.
This position is aligned to one of our three capabilities:
- Commercial Communications: Accelerating a brand's trajectory with data-driven strategies and creativity that moves markets.
- Scientific and Medical Communications: Translating scientific insight into impactful strategies and compelling narratives that inspire change.
- Consulting: Specialised life-sciences consulting - empowering clients to optimise operating models, maximise asset potential and drive sustainable transformation.
The Account Supervisor leads day to day client relationships, drives strategic and tactical delivery, and ensures high quality execution across projects. This role acts as the main client partner, guiding internal teams, shaping briefs, and proactively managing scope, budget, and timelines. You’ll bring strong pharma experience, confidence in leading cross functional teams, and the ability to anticipate needs and create solutions that move work forward.
Responsibilities
- Serve as primary client contact and manage ongoing communication, expectations, and alignment
- Lead development of briefs and project plans, ensuring clear goals, responsibilities, and success measures
- Translate client needs into actionable direction for internal teams
- Oversee prioritization across workstreams and ensure resources are aligned appropriately
- Monitor scope, budgets, and timelines; identify risks early and drive resolution
- Guide teams to deliver smart, creative, and strategically sound work
- Apply proactive, solution focused thinking; recommend new approaches or opportunities
- Support junior team development through coaching, feedback, and delegation
- Minimum 6 years of experience in advertising, marketing, or related field
- Demonstrated experience in pharmaceutical or healthcare communications
- Strong strategic, communication, and client relationship skills
- Proven ability to lead cross functional teams and motivate others
- Comfortable working independently with strong ownership and accountability
- Highly organized, action oriented, and efficient with time and priorities
- Shows initiative, resourcefulness, and a problem solving mindset
At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity where we can all be ourselves, make real connections, and enjoy the work that we do. Together.
We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities.
Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support.
The Lucid values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.
- Compassionately Human: We think about the human impact of our actions
- Accountable Allies: We are the go-to strategic partners for our clients
- Invent with Intent: We create meaningful solutions to solve real problems
- Courageously Curious: We challenge ourselves to think disruptively
We are dedicated to offering an inclusive and accommodating recruitment process. If you require any accommodations during the interview, please do not hesitate to contact us.
Lucid was started with a core ideology rooted in a legacy of innovation and dedication. For the past 20 years we have successfully transformed healthcare communications for the better.
From our ambitious agency beginnings we have grown organically and through strategically aligned acquisition. We are currently based in 4 global locations, and our 500 worldwide colleagues are the trusted partners for 100s of top brands and client teams, big and small.