Account Supervisor

About Lucid Group  

We are a global healthcare communications agency with deep therapeutic expertise that traverses the asset lifecycle, delivering transformative outcomes for healthcare brands for over 20 years.

Our more than 600 highly trained professionals work with speed and agility to craft and execute breakthrough strategies that maximize performance and unlock a brand's full potential.

This position is aligned to one of our three capabilities:

• Commercial Communications: Accelerating a brand's trajectory with data-driven strategies and creativity that moves markets.
  
  

Our other capabilities include:

• Scientific and Medical Communications: Translating scientific insight into impactful strategies and compelling narratives that inspire change.
• Consulting: Specialised life-sciences consulting - empowering clients to optimise operating models, maximise asset potential and drive sustainable transformation.
  
  

Role Overview

We’re looking for an Account Supervisor to join our growing team. In this role, you’ll oversee day-to-day client partnerships, lead internal teams, and contribute to strategic planning and business growth. You’ll collaborate closely with clients and cross-functional teams to deliver high-quality work that meets both creative and strategic objectives within the healthcare and pharmaceutical marketing space.

Key Responsibilities

• Leads day-to-day client communications, managing expectations and proactively addressing challenges
• Partners with senior leadership to shape overall strategic marketing direction and ensure alignment with client business objectives
• Writes and contributes to creative briefs and strategic plans, clearly articulating goals and communicating them to internal teams
• Provides high-level project oversight, ensuring work meets client needs, brand strategy, and quality standards
• Supervises and mentors junior team members, offering guidance, feedback, and developmental support
• Monitors budgets, scopes, and timelines, identifying and resolving issues efficiently
• Builds strong, collaborative relationships with clients and internal teams, fostering trust and mutual respect
• Identifies growth opportunities within existing accounts and supports efforts to expand business
• Encourages critical and creative thinking across the team to anticipate client needs and drive innovative solutions
• Works independently while leveraging senior team input to ensure projects stay strategically on course
  
  

Qualifications

• Bachelor’s degree required (preferably in Marketing, Communications, Business, or a related field)
• Minimum of 6 years’ experience in advertising, marketing, or communications
• Strong strategic, analytical, and organizational skills
• Excellent written, verbal, and presentation skills
• Proven ability to lead and inspire cross-functional teams
• Demonstrated ability to manage multiple priorities with efficiency and attention to detail
• Self-starter with initiative and the ability to work independently
• Exceptional interpersonal skills with a client-focused mindset
  
  

Experience within pharmaceutical and/or healthcare marketing preferred but not required

What We Offer

• Opportunity to work with leading pharmaceutical and consumer health brands across therapeutic categories.
• Exposure to both regulated Rx and consumer-facing OTC campaigns, broadening strategic skill sets.
• Collaborative, growth-oriented culture that values innovation, integrity, and excellence.
• Competitive compensation and comprehensive benefits package.
  
  

WHAT DOES IT MEAN FOR US TO BE LUCID?  

At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity where we can all be ourselves, make real connections, and enjoy the work that we do. Together. 

We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities. 

Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support. 

The Lucid values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.   

• Compassionately Human: We think about the human impact of our actions 
• Accountable Allies: We are the go-to strategic partners for our clients 
• Invent with Intent: We create meaningful solutions to solve real problems 
• Courageously Curious: We challenge ourselves to think disruptively 
  
  

Equal Opportunity Employer: We are an Equal Opportunity Employer and welcome applications from all backgrounds, regardless of race, color, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity, and/or expression or disability.   

We are dedicated to offering an inclusive and accommodating recruitment process. If you require any accommodations during the interview, please do not hesitate to contact us.

Lucid was started with a core ideology rooted in a legacy of innovation and dedication. For the past 20 years we have successfully transformed healthcare communications for the better.

From our ambitious agency beginnings we have grown organically and through strategically aligned acquisition. We are currently based in 4 global locations, and our 500 worldwide colleagues are the trusted partners for 100s of top brands and client teams, big and small.