Store Manager

Job Description

Job Summary:

The store manager is the link between Lucchese’s brand vision and how it comes to life in your store by inspiring the team to achieve results and perform at a high-level to delight the customer. The store manager is expected to proactively create the store business plan to drive profitable sales through forecasting, scheduling, and building a high-performance retail sales team. As the store manager, you personally hire, coach, and develop your direct leadership team and other key talent in your store. By leading the overall skill-building and development of your store team in line with company initiatives, you will create a positive culture, and one that is focused on talent development, and delighting the customer. The store manager will create a high-performing, results-oriented, inclusive culture of learning application, talent acquisition, development, coaching, and holding your team accountable. 

• Business results; drives productivity of the team through coaching and redirecting individuals during each shift, achieving sales goals and KPI’s, supports strategies and processes that deliver top of the line results
• Consumer experience; establishes effective relationships to build Lucchese brand loyalty and trust
• Brand Ambassador; embodies the brand and the heritage that has made Lucchese the pinnacle brand in the West, upholds Lucchese expectations for quality store experiences for internal and external consumers
• Accountable; holds team and self-accountable to all Lucchese values and standards of performance, ensures compliance to all federal, provincial, state and Lucchese employment requirements
• Leadership: role-model and teach our Lucchese values: Steward Responsibly, Serve Humbly, Share Openly, Celebrate Excellence, and Captivate Elegantly.

Scope of job:  

As a Lucchese leader, your priority is to contribute to the success of your market and lead your team in how they contribute to the success of the store. You are responsible for attracting and building an elevated consumer-centric sales team that provides an exceptional consumer experience. As the head merchant, you will lead, follow-up, coach and train on business analysis, and merchandising decisions. You will hold your team accountable for delivering your store and Lucchese’s expected results. The store manager is the primary role model of Lucchese values, change leader, subject matter expert and communicator for your store team about all people and culture, brand, market, and territory initiatives. 

Supervisory Responsibilities:

• Accountable: for every aspect of retail store performance, ensuring that all areas of the store are engaged, achieving key results, and the store delivers an exceptional consumer experience.   
• Values-driven: Create and foster a respectful and inclusive team environment and culture to ensure a supportive and high-performance, productive experience for team members and customers.
• People-leadership: Develop, coach, and mentor team leaders and team; setting high-standards, providing sales and operational guidance, and training on selling behaviors and consumer engagement.   Includes hiring, managing, and training your team.
• Action-Oriented, Problem-Solving: Address employee concerns and issues, including partnering with internal support functions (i.e., Finance, Human Resources, Loss Prevention, Safety, IT, Marketing, Facilities, etc.)  to take appropriate action and resolve issues in timely manner.

Duties/Responsibilities:

• Establish a strategy for the store, based on key metrics and initiatives and cascades to all team members
• Manage all controllable costs within budgetary alignment to maintain store profitability
• Accountable for controllable budget, labor hours, and annual sales plan target
• Manages the stores hiring strategy to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations
• Make decisions and collaborate with other members of your store leadership team to prioritize work based on business needs and company direction
• Participate in manager on duty rotation to deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team and modeling leadership behaviors
• Manage on-site event(s) to foster community engagement to draw in new customers and retain existing customers
• Recruit, retain, and develop talent.
• As the store leader, role-model and teach our Lucchese values: Steward Responsibly, Serve Humbly, Share Openly, Celebrate Excellence, and Captivate Elegantly.

Required Skills/Abilities: 

• Demonstrate ability to manage and coach a team to deliver sales results.
• Comfortable using an intricate point of sales system (NetSuite). 
• Open availability to meet the needs of the business, including evenings, weekends, and holidays. 
• Excellent ability to engage and converse with customers, understand their needs, and deliver their wants, and occasionally de-escalate situations, and retain customers.
• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software
• Ability to learn ADP (WorkforceNow) to approve time and attendance, and weekly payroll submission.

Education, Experience, and/or Certifications:

• Minimum of High school diploma or equivalent.
• College degree preferred.
• Minimum of three years retail management experience required.

Physical Requirements: 

• Must be able to move with purpose and maneuver around the sales floor, small stockrooms, and office areas.
• Must be able to climb stairs and occasionally climb a ladder as needed.
• Must be able to squat and bend when assisting customers when trying on boots.
• Must be able to lift up to 50 pounds at times.