Restaurant Captain

CAPTAIN SERVER (FLOOR LEADER)

Lucca Coastal Kitchen | Lucca Livingroom | Bonsai
Chandler, AZ

Overview

We are seeking a Captain Server (Floor Leader) to help drive exceptional service, strong team performance, and consistent execution across our dining room.

This is not just a serving position—this is a leadership role.

As a Captain, you will act as a key presence on the floor, supporting the team during service, elevating the guest experience, and ensuring every shift runs smoothly and efficiently. You will work closely with management and our Production Manager to uphold service standards, execute specials, and coach team members in real time.

If you are someone who naturally takes ownership, leads by example, and thrives in a fast-paced, high-energy environment—this is your next step.

Key Responsibilities: Floor Leadership & Service Execution

• Act as a leader on the floor during service, helping maintain flow, pacing, and organization
• Support servers, bartenders, and support staff during peak periods
• Ensure all service standards and steps of service are executed consistently
• Assist in managing table turns, section balance, and overall guest flow

Guest Experience

• Deliver an elevated, attentive, and personalized guest experience
• Perform table touches beyond your section to ensure satisfaction across the dining room
• Handle guest concerns professionally and efficiently, escalating when necessary
• Create a welcoming, energetic atmosphere where guests feel valued

Team Support & Coaching

• Mentor and support team members in real time during service
• Reinforce service standards, product knowledge, and professionalism
• Assist with onboarding and training of new staff
• Lead by example in attitude, work ethic, and execution

Sales & Product Knowledge

• Maintain expert-level knowledge of menu items, specials, and pairings
• Actively promote specials, wine, sake, and featured items
• Support the team in increasing check averages through confident recommendations

Communication & Coordination

• Serve as a communication bridge between FOH and BOH
• Ensure team awareness of:
• Specials
• 86’d items
• Timing or kitchen updates
• Support pre-shift alignment and daily communication

Standards & Operations Support

• Maintain cleanliness, organization, and readiness of the dining room
• Ensure compliance with food safety and service standards
• Assist management in executing a smooth, high-performing shift

Qualifications

• 2 years of serving experience in a high-volume or upscale environment
• Proven ability to lead and support a team during service
• Strong understanding of service flow, timing, and guest experience
• Excellent communication and problem-solving skills
• Ability to stay calm, focused, and effective under pressure
• Positive attitude with a strong team-first mindset

Preferred (But Not Required)

• Wine, cocktail, or sake knowledge
• Experience in upscale or chef-driven concepts
• Previous leadership, training, or mentoring experience
• Familiarity with POS systems (Aloha, Micros, or similar)

Compensation & Growth

• Competitive hourly tips
• Leadership opportunities with a clear path to management
• Performance-based incentives and bonus opportunities
• Work alongside a high-level team in a fast-growing restaurant group

Why This Role Matters

This role is critical to our success.

When you’re on the floor, the shift runs better
The team feels supported
The guest experience is elevated

Growth Opportunity

We are actively developing future leaders.

This role is a direct path to:
Shift Lead
Assistant Manager
General Manager

Schedule

• Nights and weekends required
• Full-time and part-time positions available

Final Note

We’re not looking for order-takers—we’re looking for leaders.

If you take pride in creating great experiences, supporting your team, and stepping up when it matters most, we’d love to meet you.

Pay: $14.00 - $16.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• Employee discount
• Paid time off
• Paid training

Application Question(s):

• Do you have more than 2 years' experience as a server?
• Have you worked in an upscale or full-service dining environment?
• Have you ever acted as a lead server, captain, or shift leader?
• How confident are you in selling specials, wine, or featured items?

Work Location: In person

Salary : $14 - $16