Manager of Access & Operations

Summary
The primary purpose of this position is to provide administrative oversite, leadership, and operational supervision to the LMH Public Safety Department. Under the direction of the Vice President of Public Safety (VPPS), this position will manage and maintain the building and access security alarms and systems. The incumbent will have responsibility for the efficient flow of information such as, incident reports, criminal intelligence, statistics, and special requests/projects, as well as direct report documentation to mitigate increased liability. The incumbent is also responsible for supervising and coordinating the Agency’s utilization of public safety and security personnel in the field under the direction and direct supervision of the VPPS. The position acts as the central communication liaison for public safety and security functions to ensure integrated operations at all LMH developments.  The position is also responsible for overseeing security of facilities and providing safety training updates, documenting certifications, requirements, officer training needs, response, protocols, usage, and serves as the second line supervisor to field operations under the VPPS.
All activities must support the Lucas Metropolitan Housing (“LMH”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

Manages the work of Public Safety Field Operations Leads including assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
Manages the work of the Public Safety Mobile Patrol Officers (PMPO, AMPO, UMPO) staff including assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.
Manages the work of the Unarmed Static Security Officer (USSO) staff including assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.


Maintains security controls of the Agency’s building access to LMH properties and security alarm systems, to include the issuing, collection, and storage of all LMH keys, fobs, and security cards.  Makes recommendations to the VPPS on the efficient operation and general practices of the access security systems, equipment usage and upkeep.
Inspects reports, records and other data from various sources for accuracy, completeness and compliance with established standards.  Ensures an efficient, professional, cohesive, and integrated safety and security program and response on behalf of LMH. Identifies hazards and reports back to the VPPS all situations, calls, or emergencies that may present a safety or security threat to LMH residents, staff and community.
Manages and ensures that staff are following standard operating report procedures for LMH building, projecting, site, and mobile patrol security and are providing accurate and timely reports and documentation, including required training to improve effectiveness and safety of staff, sites, and residents.  Acts as the designee for the VPPS when directed.
Oversees and coordinates in building Static Security, the Mobile Patrol vehicle fleet, vehicle repairs, service records, equipment issues, and documentation, in conjunction with the Purchasing Coordinator.
Supervises the records management and information flow of the Department to include criminal intelligence, correlate and implement stats, special attentions, all communications and requests for assistance (radio, computer, phone, written), officer safety and training bulletins, and special projects. Maintains records of Officers’ training, certifications, all public safety and security personnel records and reports to include projecting, contractual, security officers (SSO’s).
Prepares reports and makes recommendations to the VPPS on improving procedures and decreasing liability involving documentation, training, and logging of safety or security incidents.
Interprets and applies the Agency’s and the Department’s policies and procedures, as well as applicable regulations.
Provides safety training updates as well as documenting officer training needs, requirements, certifications, response, and safety/security equipment protocols and usage.
Acts as a liaison between residents and staff on safety/security matters at the discretion of the VPPS.
Acts as a Community Resource Officer, working in conjunction with local Law Enforcement, Resident Services, Asset Management and public assistance programs.
Processes purchase requisitions and orders as needed and according to established guidelines; maintain adequate inventories of office supplies and equipment for Officers.
Meets all applicable Leadership and Basic Public Safety Communications training and standards that pertain to essential functions and maintains licenses and certifications as required.
Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
Performs other duties as assigned.

Education and/or Experience
High School Diploma or equivalent required. Bachelor’s degree in a related field preferred. Current Ohio Peace Officer certification or re-certified within one year required. Minimum five (5) years of experience as a safety/security trainer or administrator and a minimum of five (5) years’ experience in a Law Enforcement community oriented position; i.e., Dare, Community Resource Officer, School Resource Officer. Experience must include a thorough knowledge of current security equipment and safety systems associated with the protection of persons and property.  An equivalent combination of education and experience may be considered.  Must possess a valid Ohio or Michigan driver’s license and be insurable under the Agency’s plan as well as personal liability insurance.  Must be available on call as needed 24 hours and have mandated cell-phone availability for representing LMH in security matters before, during and after investigations.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks. Professional certifications, safety-security and/or public relations training is desirable.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position.  Daily movements include sitting; standing; walking; stooping, lifting; operating vehicle’s, computers and other office equipment; and attending onsite and offsite meetings and emergencies.  The employee must be able to communicate via email, in person, and verbally via telephone.  The employee must occasionally transport or move up to 25 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment. The noise level in the work environment is usually moderate.

This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.