Associate Field Application Engineer

HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you’ll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here’s to your unique future with us: Yours!

HARTING aims to be a trusted advisor to HARTING customers and positions itself as the go-to source expert for industrial connectivity solutions. We partner directly with Original Equipment Manufacturers (OEMs) and Distribution partners for standard product, designed-in value-added products, and Product Development initiatives.

To succeed in this role, you will be highly driven to:

• Advance sales opportunities toward design-in wins through technical support, solution development, and voice-of-customer feedback. This can include BOM building, coordinating prototype/sample builds, and creating comprehensive solution proposals.
• Provide direct response to technical support inquiries from customers through the HARTING website and other digital contact platforms.
• Provide onsite support for customers (in partnership with the responsible salesperson) and onsite customer presentations and product demonstrations.
• Represent HARTING at trade shows and other HARTING customer-facing events.
• Create technical documentation for customized components (i.e. private label, customized, modified, kitted parts).
• Develop and manage internal and external tools (e.g. selection guides, catalogs, search tools) that consolidates and simplifies component selection to increase overall sales. Leverage existing internal sales and technical information platforms and AI in order to consolidate technical specifications and information for customers and provide effective response to inquiries.
• Provide product expertise and technical support for various internal departments including marketing, product management, sales, business development, and product development.
• Create and present in-person and virtual technical presentations and trainings for customers and internal HARTING personnel. Develop training resources for HARTING employees related to product competence, utilization of digital tools, and job processes.
• Work with product management to gather, develop, and implement proper technical competence, resources, and materials for new product launches.
• Help create, facilitate, and maintain technical onboarding program for new employees.
• Other duties as assigned.
• Requires 15-25% travel.
• Must have a valid passport for periodic international travel.

Skills and experience to thrive in this role:

• Bachelor’s degree (B.S.) from a four-year college or university in an engineering discipline preferably electrical or mechanical;
• 0-2 years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of current Windows OS and Office Suite products and various Windows applications including presentation software.
• Ability to use e-mail and web browsing software and understand the uses to obtain, document and provide information. Familiarity with AI tools and how to use them effectively is a plus.
• Experience with 3D modeling software beneficial

HARTING Americas is a subsidiary of HARTING Technology Group, a German-based global leader in industrial connectivity solutions. We develop, manufacture, and sell the world's most durable and reliable products and solutions for use in Machinery & Robotics, Automation Devices, Rail & Transportation, Intralogistics & Conveyor Systems, Energy, and Datacenter market segments.

As a third generation, family-owned company, with over 75 years of history, we continue to create value and shape the future with technologies for people. You will discover that we work hard – to fulfill our personal, company, and customer goals, and in our commitment to our community with our holiday drives and our paid VTO (Voluntary Time Off). You will also discover that we like to have fun – like when we celebrate the holidays, host theme days and sweater parties, prost to Oktoberfest, and much more!

Visit us on LinkedIn!

HARTING USA offers an attractive total compensation package and employee benefits, including:

Compensation:

• HARTING's Total Compensation Structure includes a Base Salary and Bonus Percentage.
• Competitive base salary: $55,000 - $65,000 (commensurate with experience, subject to change dependent on physical location).
• This role is eligible for a 5% discretionary annual bonus.

Benefits:

• 21 days PTO (Paid Time Off) to start – quickly earn more PTO as you stick with us (36 days max).
• Medical, dental, and vision Insurance – several Blue Cross Blue Shield plan options to choose from.
• Company-sponsored life, AD&D, and short- and long-term disability – at no cost to employee.
• Paid parental leave, tuition and fitness reimbursement, and a hybrid working policy.
• 401(k) with a 4% dollar-for-dollar match – fully vested upon eligibility!