What are the responsibilities and job description for the Part Time Help Desk Technician position at Lubbock National Bank?
Job description
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For consideration, interested applicants MUST APPLY ONLINE at: www.lubbocknational.com/careers.aspx
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POSITION TITLE:
Part Time Help Desk Technician
HOURS:
- Flexible Monday - Friday
JOB DUTIES:
- Provide quality customer service and work toward the generation, promotion and maintenance of a quality work environment for the staff of Amarillo/Lubbock National Bank.
- Maintain a positive attitude and provide team support.
- Answer incoming support calls, help desk tickets and emails to insure first call resolution on issues.
- Providing Level 1 phone/remote Support.
- Updates and follows up with customers until solution is resolved and ensures customer is satisfied with the resolution.
REQUIREMENTS:
An Associate Degree in Computer Science, Information Technologies or A equivalent certification is required. Bachelor’s degree preferred; however, related work experience may be substituted for educational requirements. Must have excellent verbal communication skills, working knowledge of personal computers and business software applications as well as excellent knowledge in Microsoft Office products is required. Must be able to type 40 to 50 w.p.m. and handle multiple issues simultaneously while maintaining a positive helpful attitude. Ability to work independently or in a team environment. Additional time may be included for outages, projects, and other Help Desk related responsibilities to be completed.
Qualified applicants must successfully pass a credit and background check to be eligible for employment.
Lubbock National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
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For consideration, interested applicants MUST APPLY ONLINE at: www.lubbocknational.com/careers.aspx
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Job Type: Part-time
Benefits:
- Paid time off
Experience:
- Help desk: 1 year (Preferred)
Work Location: In person