What are the responsibilities and job description for the Customer Service Representative position at Lubbock Lock and Key?
We’re looking for a friendly, dependable team member to answer incoming calls alongside our dispatcher, capture accurate information and help customers take the next step.
What you’ll do
- Answer incoming calls promptly and professionally.
- Confirm customer contact information, service location and what help is needed.
- Enter clear, accurate notes in Workiz.
- Help book service using approved scheduling procedures and coordinate with dispatch.
- Return missed calls and follow up on open inquiries without duplicating another team member’s work.
- Connect technical questions with the right technician and confirm that the customer receives follow-through.
This is a phone-focused support position.
What we’re looking for
Clear communication, careful listening, reliable attendance and comfort using computers while speaking with customers. Experience in a busy customer-service, receptionist or call-handling role is helpful. Locksmith experience is not required.
At Lubbock Lock & Key, our mission is Securing peace of mind. That starts with answering the phone and helping people feel taken care of.
Pay: $16.00 - $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- Paid time off
Work Location: In person
Salary : $16 - $18