What are the responsibilities and job description for the Branch Assistant (Bilingual, Laredo, TX) position at LTX Equipment?
Title: Branch Assistant (Bilingual, Laredo, TX)
Location: Laredo, TX (office and yard, full-time)
Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m., with a 1-hour lunch break (40 hours per week)
Reports to: Branch Management (remote)
Overview: Support the daily operations of our semi-trailer rental and sales branch under the guidance of management, across commercial, operational, and administrative areas.
Responsibilities
Commercial
- Respond to customer and prospect inquiries by phone, email, WhatsApp, and in person
- Provide standard rental rates from the approved price list
- Follow up on rental requests, with a response no later than the next business day
- Refer discounts, special terms, and non-standard pricing to management
- Prepare rental agreements and send them for electronic signature
- Explain standard contract terms using the approved script
- Support contract renewals within approved rate and term guidelines
- Hand over rented equipment once the initial payment is received
- Identify leads with local customers and fleets
Operations
- Complete a weekly physical count of yard inventory and reconcile it against company records
- Attend a short daily meeting with the shop lead to confirm repair completion dates and parts needs
- Prepare parts and materials purchase requests, comparing price and quality for management approval
- Assist with deliveries, returns, and equipment repositioning
- Complete check-in and inbound inspection forms, with photo documentation of equipment condition
- Track attendance for shop staff
- Coordinate communication between the office, yard, and shop team
Administrative
- Keep customer, equipment, and inventory records up to date
- Maintain equipment files, including titles, registrations, and inspection records
- Maintain the company scorecard and reports
- Support payment tracking and collections follow-up
- Help prepare periodic reports for management
Requirements
- Required: Fluent in English and Spanish, spoken and written
- Preferred: College or community college coursework or degree
- Required: Basic Microsoft Office skills (Word, Excel) and email proficiency
- Preferred: Valid driver’s license
- Preferred: Prior experience in equipment rental, logistics, fleet operations, customer service, or administration
Profile
- Organized and detail-oriented
- Self-directed, tracks own follow-ups
- Strong communication with customers and team
- Discreet with customer information and pricing