What are the responsibilities and job description for the Customer Support Representative position at LTL Supply, LLC?
Join LTL Supply, LLC as a full-time Customer Support Representative to support professional excellence and continued growth in our customer service space. You'll help estimate costs for customers' product orders and demonstrate why they should choose us for their business needs.
Pay: Competitive, experience-based wage
Benefits: Health insurance, dental, vision, a 401(k) plan with employer match, PTO, holiday pay, and more
Schedule: Working on-site from 7:00 am to 3:30 pm, Monday through Friday
Our team members join us for more than a job; they stay for the competitive pay, strong benefits, and a culture built on respect and support. Our expanding footprint creates real opportunities for advancement, and our collaborative environment ensures you're backed by people who want to see you succeed. Keep reading to learn more about our Green Bay, WI team!
YOUR ROLE AS OUR CUSTOMER SUPPORT REPRESENTATIVE:
You'll play an important part in the order fulfillment process and will partner with internal teams to provide excellent customer service. Your main focus will be on estimating the cost of parts for potential orders and communicating with customers to ensure they're satisfied with our business. Responsibilities include (but aren't limited to):
- Tracking quotes' progress and monitoring success rates
- Cross-training in billing and data entry functions
- Thoroughly reviewing schematics, drawings, and technical specs from customers and using this information to prepare detailed material and labor lists
- Determining material costs and explaining quotes to customers
- Following up with customers throughout the ordering process and upcoming due dates
- Driving continual improvement, optimization, and customer satisfaction
In order to do this, you'll need the following:
- Intermediate to advanced proficiency in Microsoft Excel, Word, and Outlook
- Experience using an enterprise resource planning (ERP) system, such as Epicor
- High school diploma or GED equivalent
- Ability to work on-site
- Ability to clearly communicate ideas, ask clarifying questions, actively listen, and adjust communication styles to fit different audiences and purposes
- Analytical problem-solving skills for identifying and resolving cost-affecting variables
- Math skills and an analytical mindset
- Sharp attention to detail with the ability to review data for thoroughness
- Ability to independently manage your workload, balance competing priorities, and optimize your time
We're open to candidates who are new to the industry, but experience in a manufacturing, estimating, or customer service role would be beneficial.
BECOME OUR NEW CUSTOMER SUPPORT REPRESENTATIVE!
Since 1984, LTL Supply has served the industrial market with dependable wire harness components and a commitment to quality. Today, we're proud to be part of the Value Added Companies family-alongside Value Added Distributors, Bent Tubes, and Transmotion-whose roots date back to 1995. From our Wisconsin headquarters, our team brings a strong Midwestern work ethic to customers across nine states and nineteen locations. With advanced equipment and modern manufacturing techniques, we continue to grow within the Original Equipment Manufacturer (OEM) landscape and support industries nationwide.
Use our initial application to become our new Customer Support Representative!