Specialist - Package Implementation

Role description

Seeking a Specialist with 7 to 9 years of experience in Pega Customer Service to drive CRM solutions and enhance customer engagement

• Design develop and implement Pega Customer Service applications tailored to business needs.

• Collaborate with crossfunctional teams to integrate Pega CRM solutions with existing systems.

• Analyze customer service processes and recommend improvements using Pega tools.

• Participate in requirement gathering system design and documentation.

• Ensure high quality deliverables by adhering to coding standards and best practices.

• Troubleshoot and resolve issues related to Pega Customer Service applications

• Stay updated with the latest Pega platform features and industry trends to suggest innovative solutions.

• Mentor junior team members and provide technical guidance within the PegaCRM domain.

Roles and Responsibilities

• Lead the end-to-end delivery of Pega Customer Service projects ensuring alignment with business goals.

• Collaborate with stakeholders to understand customer service challenges and translate them into technical solutions.

• Develop and maintain reusable components and frameworks to accelerate Pega CRM development.

• Conduct code reviews and ensure compliance with organizational standards.

• Drive continuous improvement initiatives to optimize customer service.

• workflows Provide technical leadership and support during all phases of the project lifecycle.

• Facilitate knowledge sharing sessions and training for team members on Pega Customer Service capabilities.

• Manage risk and resolve complex technical issues to maintain project timelines and quality

Skills

Mandatory Skills : Pega - Customer Service, Pega LSA

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits
Compensation range: $100,000.00 to $125,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/