What are the responsibilities and job description for the Customer Service Representative position at LTF Technology?
We are seeking a motivated and customer-focused Customer Service & Inside Sales Representative to support existing customers while helping develop new business opportunities. This position combines customer service, order support, sales follow-up, and proactive outreach.
***This is not a remote position***
Key Responsibilities:
- Respond to customer inquiries, pricing requests, and product questions.
- Prepare quotes, process orders, and follow up on open opportunities.
- Maintain strong relationships with existing customers and identify additional sales opportunities.
- Contact prospective customers by phone and email to introduce products and qualify opportunities.
- Follow up on samples, quotations, and previous customer inquiries.
- Coordinate with sales, operations, and technical teams to resolve customer needs.
- Maintain accurate customer, lead, and opportunity information in the CRM.
- Help achieve monthly and annual sales and customer-retention goals.
Requirements
- 3 years of customer service, inside sales, or B2B sales experience preferred.
- Strong communication and follow-up skills.
- Organized, proactive, and comfortable speaking with customers.
- Strong computer skills, including proficiency with Microsoft Office, CRM/ERP systems, email, and online research tools.
- Experience in lighting, electrical, electronics, Architectural products, or manufacturing is a plus.
- This is not a remote position.
Benefits
Competitive salary plus performance-based bonus
Paid vacation and holidays
Health insurance
401(k) retirement plan
Opportunities for professional growth and advancement
Product and sales training
Stable, long-term position with an established company