What are the responsibilities and job description for the ASL Interpreting Support Coordinator position at LTC Language Solutions?
Description
LTC Language Solutions is looking for an American Sign Language Scheduling Coordinator who loves American Sign Language; has education, training or professional background in American Sign Language; appreciates juggling multiple tasks daily; thrives in fast-paced environments; and provides excellent customer service under pressure.
The best candidate for this role is someone who is passionate about providing language access, eager to learn how an interpreting agency is run, can juggle multiple projects / assignments at one time, and is flexible.
Here is what you get to do:
- Answer phones and take requests from clients
- Data entry of appointment information
- Provide phone customer service to clients, vendors and interpreters
- Schedule appointments for same day and future appointments for ASL requests
- Communicate with interpreters regarding available appointments
- Provide confirmations and appointment information to clients via email and phone
- Update interpreter and client information in LTC’s database
- Ensure language access is provided
- And last but not least, build relationships with LTC’s interpreters and clients to provide exceptional customer service
- Pays attention to the details
- Thrives juggling multiple projects simultaneously
- Customer service focused
- Works quickly and efficiently without error
- Flexibility
- Team player
- Extremely organized
- Believes in collaboration and working with teams
- 2 years of education, training, or professional work with ASL and/or deaf community
- 2 years of customer experience focused on telephone customer service
- Passionate about providing language access
- 1-2 years of professional interpretation experience
- Experience working with a language agency
- Degree preferred
- Excellent written and verbal communication skills
- Proficiency in MS Office suite
- Ability to learn new systems and programs quickly
- Company matched 401k program
- Competitive paid time off program
- Paid holidays
- Parental leave benefits
- Comprehensive insurance including medical, dental and vision
- Voluntary benefits available