Account Coordinator

Account Coordinator

The Account Coordinator provides support for the Account Services team. The ideal candidate must be extremely motivated and organized to be an asset in our fast-paced environment. A key element of this position is the candidate's ability to think on their feet, have strong organization skills and the ability to manage multiple projects and requests.

Essential Duties & Responsibilities:

• Support Internal Teams: Serve as the primary support for account managers and directors by assisting with the organization and execution of day-to-day tasks related to client accounts.
• Meeting Facilitation: Capture and distribute clear, actionable meeting notes, ensuring all team members understand their responsibilities and next steps.
• Effective Communication: Act as a key communicator within the team, relaying important updates, escalating issues when necessary, and ensuring that all stakeholders are informed and aligned.
• Project Management: Oversee the scheduling and tracking of project deliverables within our project management system, ensuring timelines are met and adjustments are made when necessary.
• Client Updates: Provide clients with regular updates on project progress, including due dates and status reports, and proactively address any concerns.
• Research & Support: Assist with research and gather support materials for client projects, following direction from account managers and directors.
• Document Preparation: Assist in creating, editing, and proofreading various client-facing documents such as Scope of Work (SOW) agreements, Internal Account/Project Briefs, Master Services Agreements (MSAs), and Change Orders.
• Budget Oversight: Help monitor project budgets, ensuring all financial aspects of client accounts are tracked and reported accurately.
• Presentation Preparation: Prepare and refine documents and presentations for client meetings, ensuring clarity, professionalism, and alignment with client objectives.
• Calendar & Meeting Coordination: Manage and update team and client calendars, scheduling follow-ups and ensuring all meetings are timely and productive.
• Leadership Development: Demonstrate strong people management skills by motivating and guiding internal teams to fulfill their responsibilities effectively.
• Special Projects: Tackle special projects and support other departments as needs arise, contributing to the success of both the client and the agency.
• Project Prioritization and Deadline Management: Strategically prioritize tasks across multiple projects to ensure all deadlines are consistently achieved.

Reporting Relationship: Will report to a senior member of the Account Services team, who will provide mentorship, oversight, and assistance with your day-to-day responsibilities and career growth.

Qualifications:

• Education: Bachelor's degree in business, marketing, or a related field is preferred.
• Technical Proficiency: Proficiency in MS Word, Excel, PowerPoint, and comfort with AI tools is essential. Familiarity with project management software is a plus.
• Communication Skills: Extraordinary communication skills, particularly in providing clear and timely updates to the Account Services team about task status, coordination efforts, and potential issues.
• Passion for Innovation: A strong passion for staying updated on the latest trends in AI, technology, marketing, advertising, communications, and innovation, with a drive to apply these insights to your work.
• Accountability: A driven and proactive approach to work, with a strong sense of responsibility and accountability. You should actively seek out opportunities for growth and additional challenges.
• Team Collaboration: Mention the importance of collaboration skills, as this role involves working closely with internal teams and sometimes managing or guiding others.
• Problem-Solving Skills: Highlight the ability to solve problems efficiently, especially when managing multiple tasks or dealing with client requests that may shift quickly.