Customer Service

Customer Support Specialist (Tier 3) – Columbus, OH

 Location: Columbus, OH – In Person
 Schedule: Monday-Friday 8:30am-5pm

 Pay:

• Entry Level: $17–$19.75/hr

• Mid Level: $20–$21.75/hr

• Advanced Support: $22/hr

Join Our Team

We are looking for a Customer Support Specialist (Tier 3) who enjoys helping customers and solving problems. In this role, you will assist customers with product questions, troubleshooting, and warranty support related to outdoor power equipment and small engine products.

You will be one of the main points of contact for customers, helping them resolve issues and ensuring they receive knowledgeable, professional support.

If you are someone who stays calm under pressure, enjoys troubleshooting technical issues, and takes pride in helping customers, we’d like to hear from you.

What You’ll Do

• Handle 35 inbound customer calls and support cases daily

• Troubleshoot outdoor power equipment and small engine product issues

• Assist customers with product operation, warranty questions, and general support

• Resolve concerns and de-escalate issues professionally

• Document customer interactions in the CRM system

• Work with internal teams when needed to help resolve customer concerns

What We’re Looking For

• 1 year of customer service or call center experience

• Strong communication and problem-solving skills

• Ability to remain professional and calm when handling difficult situations

• Comfortable working in a fast-paced, high-volume environment

• Basic computer and software skills

Experience with the following is a plus:

• Outdoor power equipment

• Small engines

• Appliances or consumer products

• Warranty support

• CRM systems or NetSuite

Requirements

• High school diploma or GED

• Ability to sit for extended periods and work on a computer

• Ability to lift up to 50 lbs occasionally