What are the responsibilities and job description for the Human Resources Manager position at LSG Sky Chefs?
ob Title: Manager Human Resources
Job Location: Miami-USA-33142
Work Location Type: On-Site
About us
LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.
Role Purpose Statement
Manager, Human Resources role within the Customer Service Center (CSC), responsible for the administration and management of Human Resources policies and procedures and the Master National Agreement (MNA). This position ensures compliance with federal and state employment laws and serves as a key partner to CSC leadership, leading employee relations initiatives and supporting a positive, compliant, and high‑performing work environment.
Main Accountabilities
Business Strategy, Policies, and Tools
• Execute the implementation of the regional strategy in the area of responsibility
• Ensure compliance with the policies provided by region and Corporate
• Participate in decisions regarding field human resource strategy development and implementation
Human Resource Management
• Responsible for the implementation of human resources policies and programs for union and non-union employees in Customer Service Center (CSC).
• Locally administer and interpret Master National Agreement (MNA); administer MNA grievance procedures
• Provides advice and counsel to operational management regarding human resources practices, policy and employment laws; active member of CSC senior leadership team.
• Responsible for supporting employees regarding employee relations issues.
• Oversee Department Budget including recruitment, training, uniform, and any department related expenses.
• Source, recruit, interview and select quality employees to staff various CSC positions.
• Deliver and manage CSC and company required training and development programs.
• Oversee Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs.
• Review, process, and participate in CSC safety programs and worker’s compensation claims and settlement negotiations while ensuring company conformance to applicable laws and regulations.
Project Management
• Assist with the administration of field training programs such as employment laws/regulations, supervisor training, safety, etc.
• Lead and/or participate in Headquarters (HDQ) initiated ad-hoc projects
• Support Field HR personnel with CSC business start-ups and changes or reduction activities
Leadership
• Ensure area of responsibility is properly organized, staffed and directed
• Plan, implement and control the cost and budget in area of responsibility; initiate and steer corrective actions in case of deviations
Knowledge, Skills and Experience
- Bachelor’s degree in Business, Human Resources, or a related field preferred, or equivalent professional experience required.
- 5–7 years of progressive Human Resources generalist experience in a supervisory or managerial role.
- Proven knowledge of federal and state employment laws and their practical application in a complex operational environment.
- Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.
- Excellent written and verbal communication skills, with the ability to influence and collaborate at all organizational levels.
- Team-oriented leader with a strong customer-service mindset and the ability to build trust with both union and non-union stakeholders.
- PHR or SPHR certification preferred
Key Competencies
- Strategic HR leadership aligned with operational and business objectives
- Union and non‑union employee relations, including grievance administration
- Strong knowledge of federal and state employment laws and compliance
- Trusted advisor to senior leadership with ability to influence and partner
- Effective communicator across all levels of the organization
- Talent acquisition, development, and workforce planning expertise
- Conflict resolution, investigations, and risk mitigation
- Budget management and operational execution in a multi‑site environment