Level 2 Support

• Application Support and Configuration: Configures and maintains applications, proposes system changes, and supports business users by resolving errors and queries.
• CI/CD Pipeline Development: Develops and maintains CI/CD pipelines, integrates automated testing and security tools, and implements blue-green deployments and canary releases.
• Monitoring and Incident Response: Configures monitoring and alerting solutions using Datadog, Azure Monitor, and Application Insights. , responds to performance issues and security threats, and conducts root cause analysis implementing preventive measures.
• System Reliability and Performance: Ensures high availability and performance of services through monitoring and optimization.
• Incident Management: Responds to and resolves incidents, conducts post-mortems, and implements improvements to prevent recurrence.
• Automation and Tooling: Build and improve automation tools to streamline operations and reduce manual intervention.
• Capacity Planning and Scaling: Plans for future capacity needs and implements scaling strategies to handle growth.
• Collaboration and Documentation: Works closely with development teams to improve system reliability and maintain comprehensive documentation.
• System Monitoring and Maintenance: Regularly checks on performance, logs, and system uptime.
• User and Security Management: Handles user accounts, permissions, and applies security patches.
• Backup and Recovery: Performs backups, tests integrity, and implements disaster recovery plans.
• Software and Network Management: Installs updates, configures network interfaces, and solves issues.
• Scripting and Documentation: Automates tasks with scripts and maintains system documentation.
• Network Monitoring : Continuously monitors network performance and resolves connectivity issues.
• Configuration and Maintenance: Configures network devices, manages updates, and ensures optimal performance.
• Security Management: Implements and maintains network security measures, monitors for threats, and applies patches.
• Documentation and Reporting: Maintains detailed network documentation and generates performance reports.
• Technical Support and Training: Provides advanced technical support to users and trains junior staff on network protocols and standard processes.
• Incident and Recovery Management: Acts as Recovery Manager during major incidents, plans and implements recovery actions, and ensures timely escalation.
• Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests.

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $84,100 - $140,300. Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.