What are the responsibilities and job description for the DI&F Account Manager position at LSEG (London Stock Exchange Group)?
We are seeking a dynamic and results-driven Account Manager to join our Digital Identity & Fraud (DI&F) business. This role is ideal for someone with a strong background in payments and identity verification who thrives on growing strategic accounts, driving revenue, and delivering exceptional client experiences.
**Key Responsibilities:**
- Serve as the primary point of contact for assigned accounts, building trusted relationships with key stakeholders.
- Drive upsell and cross-sell opportunities to increase committed spend and support new revenue generation.
- Develop and execute account plans that align with client goals and DI&F's strategic priorities.
- Articulate the value of our DI&F solutions-including identity verification, account validation, and fraud prevention-tailored to client needs.
- Ensure high levels of client satisfaction and retention through proactive communication, issue resolution, and performance reviews.
- Partner with internal teams to deliver seamless onboarding, support, and product enhancements.
**Required Qualifications:**
- 5 years of experience in account management, preferably in the payments, identity, or fraud prevention space.
- Proven track record of growing enterprise accounts and achieving revenue targets.
- Strong understanding of digital identity, payment fraud, and compliance workflows.
- Excellent communication, negotiation, and presentation skills.
- Ability to think strategically and execute tactically in a fast-paced environment.
- Familiarity with tools such as Salesforce, Excel, and CRM platforms.
**Preferred Experience:**
- Background in financial services, fintech, or risk intelligence.
- Experience with API-based solutions and SaaS platforms.
- Knowledge of regulatory frameworks such as KYC, and NACHA guidelines.
**Why Join Us?**
You'll be part of a globally recognized team that's helping organizations combat fraud and build trust in the digital economy. Our DI&F solutions are used to screen over 30 million identities across 50 countries and support over 200 million transactions annually.
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. LSEG is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
