Customer Service Representative/Accounting Support Representative

Position:

The Customer Service Representative/Accounting Support Representative (CSR-ASR) reports directly to the Chief Financial Officer and is responsible for providing product and service support, including resolution of customer concerns. The CSR-ASR must:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Prepare shipping quotes for all product shipments, ensuring product is delivered on-time using the most cost-effective logistics provider
• Provide accurate, valid and complete information by using the right methods/tools
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Execute new customer setup and maintain customer master
• Reconcile off-site inventory counts on a monthly basis

Requirements / Skills / Traits:

· High school diploma required. Associate degree in business preferred.

· Strong phone communication and listening skills.

· Exceptional organizational skills.

· Strong customer service focus.

· Ability to clearly document customer and project requests.

· Strong ability to analyze information and present ideas and information accurately and concisely.

· Highly organized with ability to drive process and manage multiple projects at the same time.

· Ability to comprehend basic accounting concepts.

· Quality-focused and results-driven

· Above average experience with Excel, PowerPoint and Word. Ability to learn CRM system.

Benefits:

· Insurance available, including medical, dental, vision and life insurance

· 401K Plan- with Employer Match

· Paid Time Off and Paid Holiday

- Position is hybrid remote - remote with some in office duties. Must be able to be in our Apalachin, New York Office when needed.

Pay Rate - $20.00 - $25.00

pay rate may be determined based on experience

About LSC Environmental Products:

Leveraging over thirty years of product and equipment innovation, LSC Environmental Products delivers industry leading solutions for soil erosion control, land reclamation, revegetation, sediment control, waste disposal, fugitive dust, and odors in a wide range of industrial and commercial settings. With a growing portfolio of patented products, LSC is looking to dramatically expand its technical, sales and marketing capability globally.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Life insurance

Shift:

• Day shift
• Work Location: in Apalachin, NY 13732 with hybrid remote work

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Hybrid remote in Apalachin, NY 13732

Salary : $20 - $25