What are the responsibilities and job description for the Floating Assistant Community Manager position at LSA Management?
Who is LSA Management?
LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast. We combine the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact, creating a unique opportunity to add value for residents, team members, and partners. Headquartered in Charlotte, NC, we manage over 4,000 units and aim to expand to 10,000 by 2030.
The Opportunity
As a Floating Assistant Community Manager at LSA Management, you will support all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community in the Community Manager's absence. You will play a key
role in ensuring resident satisfaction and community profitability, working closely with senior leadership to align community goals with company objectives.
The Skillset
LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast. We combine the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact, creating a unique opportunity to add value for residents, team members, and partners. Headquartered in Charlotte, NC, we manage over 4,000 units and aim to expand to 10,000 by 2030.
The Opportunity
As a Floating Assistant Community Manager at LSA Management, you will support all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community in the Community Manager's absence. You will play a key
role in ensuring resident satisfaction and community profitability, working closely with senior leadership to align community goals with company objectives.
The Skillset
- Passion for providing exceptional customer service
- 3 years of Leasing experience in a Multifamily environment
- 2 years as an Assistant Community Manager preferred
- Affordable Housing leasing experience
- Thrives in a fast-paced environment
- Flexible schedule, including evenings and weekends based on business needs
- Solid computer knowledge (Windows, Word, Excel, internet, email)
- Valid Driver's License and reliable transportation required
- Working knowledge of Yardi and/or RealPage Property Management software preferred.
- Lead Management: Take on more responsibility for managing leads, following up with prospects, and closing leases.
- Application Processing: Process rental applications, secure deposits, and ensure compliance with Fair Housing requirements.
- Move-In Coordination: Ensure apartments are ready for new residents and coordinate move-ins.
- Service Requests: Follow up with residents to ensure satisfaction on maintenance service request.
- Resident Events: Assist in planning and hosting resident appreciation and retention events.
- Rent Collection: Begin assisting with rent collection and posting payments.
- Delinquency Management: Learn procedures for addressing unpaid rent and communicating with residents about outstanding balances.
- Full-time
- Pay: Hourly Bonus (if applicable)
- 401(k) with matching
- Dental, health, and vision insurance
- Employee assistance and discount programs
- Flex spending account
- Life insurance
- 8-hour shifts, Monday to Friday
- Saturday based on business/property needs
- Travel Within the LSA portfolio (NC, GA, VA)
- Driver's License (Required)
- Reliable transportation