Social Care Network Supervisor

Position: Social Care Network Supervisor

Salary Range: $63,000 - $67,000 per year

Reports to: Director of Community Health

This position is Full Time and 100% In Person

For 67 years, LSA Family Health Service, a community-based nonprofit in East Harlem, has supported thousands of diverse and immigrant families striving to build better lives. LSA provides families with the most critical resources they need – food, clothing, healthcare, education, a safe home, and advocacy services. We believe by supporting and empowering families, our entire community will thrive.

Position Overview: LSA Family Health Service is partnering with Public Health Solutions (PCN) to provide Social Care Screening & Navigation services in the East Harlem community. The Social Care Navigator (SCN) Supervisor is directly responsible for training, supporting, & overseeing all Social Care Navigators (SCNs), as well as client screening & navigation services.

The Social Care Network Supervisor will provide both people-centered and technical support to assist with case management, training, relationship building and medical billing. The ideal candidate brings strong cultural competency and a deep commitment to equity to this role, which will serve a diverse group of residents that includes black and latino communities, new and expectant mothers, the elderly, and other people in a diverse and thriving community. A passion for reducing health disparities and advancing equality is a must.

The Location: This is a full-time in person position at our Center in East Harlem with some travel to other sites in the neighborhood and occasional travel to other sites in New York City.

Skills & Experience:

1. A Bachelor’s degree in health, human services or a related field is preferred. Candidates with an Associate’s degree who have more extensive experience in community health work will also be considered.
2. Community Health Work experience is preferred and related certifications are desirable.
3. Experience in healthcare, community-based services and/or social welfare is required.
4. Experience working with at-risk populations preferred.
5. Medical Billing or Medicaid Waiver program experience is preferred.
6. Experience working with individuals who have asthma and/or providing educational outreach about asthma to the public is preferred.
7. Fluency in Spanish or Mandarin Chinese is preferred.
8. Must have a demonstrated commitment to social justice, health equity, and community empowerment
9. Strong interpersonal and communication skills are required for both individual encounters and public engagement. You must be able to communicate clearly both verbally and in writing.
10. Experience working with database or electronic record systems is required.
11. Experience working with UnitedUs or a similar case management platform is preferred.

Responsibilities:

• Train, support, & maintain direct supervision of Social Care Navigators to ensure successful & streamlined service delivery.
• Provide comprehensive Social Care Navigator (SCN) services, including screening & navigation services to eligible Medicaid Members via phone, in-person, and virtually.
• Utilize the UniteUs Database in conjunction with the Accountable Health Communities (AHC) Health Related Social Needs (HRSN) Screening Tool to screen Medicaid Members with a variety of HRSNs.
• Conduct Eligibility Assessments for eligible Medicaid Members whose initial screening identifies unmet HRSN needs.
• Connect eligible Medicaid Members to services, care providers, & community resources to ensure their HRSNs are met.
• Develop Social Care Plans for eligible Members, including a summary of needs, eligibility, individualized strategies, interventions & an up-to-date list of navigated resources &/or services.

Benefits: Health, dental and vision insurance. A 403(b) retirement plan. A generous time off policy including up to 12 personal, 15 vacation and 12 sick days per year in addition to paid holiday closures.

To Apply: Email a resume and cover letter to JStarkenburg@lsafhs.org with “Social Care Network Navigator” in the subject line or apply via LinkedIn.

LSA Family Health Service (LSA) provides equal employment opportunities to all applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service in accordance with applicable federal, state and local laws

LSA Family Health Service