What are the responsibilities and job description for the Remote Customer Support position at LS Solutions?
Customer Support – Travel Industry (Remote)
Role Overview: A detail-oriented Customer Support Specialist is needed to assist clients with bookings, inquiries, and travel concerns in a fast-paced, remote setting. Your responsibilities include responding promptly via email, phone, and chat, providing accurate travel information, troubleshooting issues, and following up to ensure satisfaction. You will maintain up-to-date knowledge of systems and policies, log communications accurately, and exhibit professionalism and empathy.
Qualifications & Skills
Role Overview: A detail-oriented Customer Support Specialist is needed to assist clients with bookings, inquiries, and travel concerns in a fast-paced, remote setting. Your responsibilities include responding promptly via email, phone, and chat, providing accurate travel information, troubleshooting issues, and following up to ensure satisfaction. You will maintain up-to-date knowledge of systems and policies, log communications accurately, and exhibit professionalism and empathy.
Qualifications & Skills
- Strong communication skills and ability to work independently
- Comfort with online tools, booking portals, and CRM systems
- Prior experience in customer service or travel is a plus but not mandatory
- Tech-savvy with a professional home workspace
- Must be 18 and authorized to work in the U.S.
Salary : $40,000 - $65,000