What are the responsibilities and job description for the Customer Service Clerk position at LS Solutions?
We are seeking a Customer Service Representative responsible for maintaining positive customer relationships, tracking freight, and resolving issues at the Tucson AZ Service Center.
Key Duties Include
Key Duties Include
- Daily freight tracing and monitoring
- Assisting customers and terminals with freight-related inquiries
- Using retention techniques to ensure customer satisfaction
- Supporting company goals and objectives
- Strong communication and telephone skills
- Ability to work in a fast-paced environment
- Critical thinking and stress management skills
- General office and customer service experience
- Proficiency with Windows, Outlook, Microsoft products
- Typing speed of 30 WPM
- 2 years in a similar role or office environment
- Freight logistics experience