What are the responsibilities and job description for the Customer Service Admin position at LS IMM USA?
Customer Service Administrator, page1
Job Summary
Organized, and customer-focused Customer Service Administrator to support customers and assist with the day-to-day administrative operations of the business. The successful candidate will handle customer inquiries, process orders and documentation, maintain accurate records, and work closely with directly with customer service manager.
Key Responsibilities
- Respond to customer inquiries by phone, email, and other communication channels.
- Provide accurate information about products, services, orders, and account details.
- Process customer orders, requests, returns, and service inquiries.
- Enter and maintain customer information and records in company systems.
- Prepare invoices, reports, quotations, correspondence, and other administrative documents.
- Follow up on customer requests and ensure issues are resolved promptly.
- Monitor orders and provide customers with updates on delivery or service status.
- Maintain organized electronic and paper records.
- Assist with general office administration and other duties as assigned.
- Maintain a professional and positive customer experience at all times.
Qualifications and Skills
- Previous customer service or administrative experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Good attention to detail and accuracy.
- Proficiency with Microsoft Office, email, and general computer systems.
- SFDC is a plus
- Ability to multitask and prioritize work in a busy environment.
- Professional, friendly, and solution-oriented approach.
- Ability to work independently as well as part of a team.
· Education
· High school diploma or equivalent required. Additional administrative, business, or customer service training is an advantage.
Customer Service Administrator, page2
Working Conditions
· This is an office-based/customer-support position that may involve frequent communication with customers and internal departments. The role requires professionalism, confidentiality, accuracy, and the ability to manage multiple tasks effectively. This position is onsite in Wood Dale, Il
Salary : $17 - $24