Program Coordinator, OWLS

The Program Coordinator supports the day-to-day operations and overall success of the OWLS (Office of Writing and Learning Services) tutoring center by coordinating tutoring-related events and outreach, maintaining accurate program records, and supporting the overall needs of the office. This position is also responsible for onboarding new tutors, processing and monitoring student payroll, monitoring and reporting usage data, and assisting with recruitment and program activities. The Program Coordinator develops and implements marketing and outreach efforts to promote tutoring services and increase student awareness and participation. Additionally, this position provides administrative support for the following Student Success units: Advising & Coaching and Trio Student Support Programs. 

The role requires strong organizational, communication, customer service, and administrative skills, as well as the ability to manage multiple priorities while working with students, tutors, faculty, and staff.

1. Coordinate outreach efforts to promote OWLS services across campus
2. Create marketing materials and coordinate social media posts for a cohesive OWLS message 
3. Assists Director in building faculty and departmental relationships through workshops, classroom visits, and campus events
4. Attend and represent OWLS at open houses and other campus student recruiting events
5. Onboard tutors and interact with HR and Financial Aid to make sure the hiring process is clear and smooth for tutors
6. Process tutor payroll and maintain accurate spreadsheets to track Work Study awards 
7. Assist with the day-to-day operations of the office.
8. Generate reports on session summaries and survey data for OWLS goal setting and program planning
9. Problem-solve with Director and Assistant Director for ongoing process improvements
10. Update OWLS webpage 

Additional responsibilities:

1. Assist in maintaining updated tutoring materials
2. Monitor OWLS center and keep supplies and equipment updated
3. Assist in organizing tutor team-building events and activities
4. Assist in record-keeping for tutors seeking OWLS Tutor Certification
5. Provide additional support for student hiring processes for Advising & Success Coaching and Trio Student Support Services program.
6. Provide additional support for student success programs focused on academic support including early alert events, midterm support, and Jump Start
7. Work some evenings and weekends as needed
8. Other duties as assigned

• Bachelor's degree required.
• Experience in tutoring, teaching, advising, or mentoring strongly preferred, ideally with undergraduates in higher education.
• Experience coordinating programs or events, including training or supervising student staff, preferred.
• Commitment to student-centered learning practices that help students direct their own academic and personal goals.
• Strong communication, interpersonal, and organizational skills.
• Ability to lead and collaborate with students, faculty, staff, administrators, and alumni from diverse backgrounds.
• Proficiency with Excel, Google Workspace, Microsoft Office, and Canva.
• Some evening and weekend availability as needed.

PHYSICAL REQUIREMENTS
Ability to complete job duties with or without reasonable accommodation.