What are the responsibilities and job description for the CMA - Certified Medical Assistant - Specialty Clinic - Maywood position at Loyola Medicine?
Employment Type
Full time
Shift
Day Shift
Description
Position is located in the Outpatient Clinic on the Maywood Campus. The Certified Medical Assistant utilizes a defined skill set consistent with the basic educational program, certification, and relevant work experience to deliver direct care to the patient in the ambulatory setting. Working under the direct supervision/licensure of the physician, the Medical Assistant is an integral member of the health care team and is responsible for coordinating the pre/intra/post aspects of the medical visit. Those include direct care, registration & scheduling, physician-patient communication and other office-related tasks.
In addition, will administer medication and works directly with other health care professionals at the site as well as ancillary department and services to coordinate care. The core Magis values of care, concern, cooperation and respect are evidenced in daily work.
Direct Care
Provides care to the patient and support to the physician
throughout the entire visit, beginning at the time of arrival at the
reception desk, during the visit, and completion of the check out
process. This includes but is not limited to history taking, assisting with
routine tasks and procedures, telephone messaging, scheduling and visit
follow up orders. Works under the supervision of a registered
professional nurse when additional skill, assessment and expertise are
needed, or in the absence of the physician
Registration & Front Office
Utilizes technical skills and knowledge of the
computerized scheduling systems to generate patient demographic info
as well as cilitate appointment scheduling and access to care.
Demonstrates capacity for attention to detail as it relates to insurance,
billing and referral processes.
Scheduling
Demonstrates initial and ongoing competency with the enterprise's
computerized scheduling systems for clinic appointments and ancillary testing. In addition, coordinates external referrals into and out of the system when
requested or ordered by the physician. Routinely reviews physician schedules to identify opportunities to improve patient access and/or reduce wait times,
maximize staff/physician productivity and maintain clinic flow
Telephone & Communications
Serves as the primary source of contact for clinical operations within the department. Deals promptly, directly and completely with messages from patients and physicians.
Scribe
Serves as the "live" recorder of the Physician visit with the patient.
Is proficient in the physician documentation templates and protects
confidentiality of patient's personal health information (PHI). Follows all
rules of documentation within EPIC.
Age Specific Competencies
Demonstrates knowledge of the principles of growth and development for the appropriate age span of the units patients. The age span of the unit's patients is:
School Age, Adolescence, Young Adult, Middle Adult & Geriatrics
Minimum Education
Required: High School Diploma plus training acquired through work experience or education
Preferred: Administrative or technical background acquired through completion of 2 - 3 years
of college
Specify Degree(s): Successful completion of accredited medical assistant program
Minimum Experience
Preferred: 1-2 years of previous job-related experience
Details: Ambulatory experience in primary or specialty setting is preferred.
Required Licensure/Certifications
Must possess at least one (1) of the following Medical Assistant credentials:
Certified Medical Assistant (CMA)
American Association of Medical Assistants (AAMA)
Registered Medical Assistant (RMA)
American Medical Technologists (AMT)
National Center for Competency Testing (NCCT)
National Healthcareer Association (NHA)
CPR by the American Heart Association
Successful completion of Loyola's phlebotomy training program is required. Must complete Loyola's math exam with a score of 100% for medication administration Must maintain/demonstrate competency for the 'home base' clinical area as well as at least one other specialty clinic as appropriate to the clinic location
Required
Computer Skills:
Basic Keyboarding Skills
Preferred
EPIC, EPIC Cadence
Microsoft Outlook
Required Skills
Ability to communicate verbally
Ability to deal calmly and courteously with people
Ability to deal with stressful situations
Ability to finish tasks in a timely manner
Ability to follow oral and written instructions and established procedures
Ability to function independently and manage own time and work tasks
Ability to maintain accuracy and consistency
Ability to maintain confidentiality
Ability to maintain office files and follow standard office procedures
Ability to work as an effective team member
Personal Relationships
Routine job with interpersonal contact
Internal Contacts
Within Department
Cross-departmental
Physicians
Students
Management
Physician Assistants, Adv Practice Nurses
External Contacts
Patients
Families
Insurance Companies
Regulatory Agencies
Visitors
Other healthcare agencies
Referring Physicians
Working Conditions
Work takes place on hospital unit or clinical setting
Occasional exposure to unpleasant physical conditions and/or health & safety hazards
Occasional travel between sites is required
Occasionally
Physical Demands:
Sitting
Lifting/Carrying (Up to 25 lbs)
Frequently
Standing
Walking
Bending
Reaching with Arms
Finger/Hand Dexterity
Talking
Hearing
Seeing
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Full time
Shift
Day Shift
Description
Position is located in the Outpatient Clinic on the Maywood Campus. The Certified Medical Assistant utilizes a defined skill set consistent with the basic educational program, certification, and relevant work experience to deliver direct care to the patient in the ambulatory setting. Working under the direct supervision/licensure of the physician, the Medical Assistant is an integral member of the health care team and is responsible for coordinating the pre/intra/post aspects of the medical visit. Those include direct care, registration & scheduling, physician-patient communication and other office-related tasks.
In addition, will administer medication and works directly with other health care professionals at the site as well as ancillary department and services to coordinate care. The core Magis values of care, concern, cooperation and respect are evidenced in daily work.
Direct Care
Provides care to the patient and support to the physician
throughout the entire visit, beginning at the time of arrival at the
reception desk, during the visit, and completion of the check out
process. This includes but is not limited to history taking, assisting with
routine tasks and procedures, telephone messaging, scheduling and visit
follow up orders. Works under the supervision of a registered
professional nurse when additional skill, assessment and expertise are
needed, or in the absence of the physician
Registration & Front Office
Utilizes technical skills and knowledge of the
computerized scheduling systems to generate patient demographic info
as well as cilitate appointment scheduling and access to care.
Demonstrates capacity for attention to detail as it relates to insurance,
billing and referral processes.
Scheduling
Demonstrates initial and ongoing competency with the enterprise's
computerized scheduling systems for clinic appointments and ancillary testing. In addition, coordinates external referrals into and out of the system when
requested or ordered by the physician. Routinely reviews physician schedules to identify opportunities to improve patient access and/or reduce wait times,
maximize staff/physician productivity and maintain clinic flow
Telephone & Communications
Serves as the primary source of contact for clinical operations within the department. Deals promptly, directly and completely with messages from patients and physicians.
Scribe
Serves as the "live" recorder of the Physician visit with the patient.
Is proficient in the physician documentation templates and protects
confidentiality of patient's personal health information (PHI). Follows all
rules of documentation within EPIC.
Age Specific Competencies
Demonstrates knowledge of the principles of growth and development for the appropriate age span of the units patients. The age span of the unit's patients is:
School Age, Adolescence, Young Adult, Middle Adult & Geriatrics
Minimum Education
Required: High School Diploma plus training acquired through work experience or education
Preferred: Administrative or technical background acquired through completion of 2 - 3 years
of college
Specify Degree(s): Successful completion of accredited medical assistant program
Minimum Experience
Preferred: 1-2 years of previous job-related experience
Details: Ambulatory experience in primary or specialty setting is preferred.
Required Licensure/Certifications
Must possess at least one (1) of the following Medical Assistant credentials:
Certified Medical Assistant (CMA)
American Association of Medical Assistants (AAMA)
Registered Medical Assistant (RMA)
American Medical Technologists (AMT)
National Center for Competency Testing (NCCT)
National Healthcareer Association (NHA)
CPR by the American Heart Association
Successful completion of Loyola's phlebotomy training program is required. Must complete Loyola's math exam with a score of 100% for medication administration Must maintain/demonstrate competency for the 'home base' clinical area as well as at least one other specialty clinic as appropriate to the clinic location
Required
Computer Skills:
Basic Keyboarding Skills
Preferred
EPIC, EPIC Cadence
Microsoft Outlook
Required Skills
Ability to communicate verbally
Ability to deal calmly and courteously with people
Ability to deal with stressful situations
Ability to finish tasks in a timely manner
Ability to follow oral and written instructions and established procedures
Ability to function independently and manage own time and work tasks
Ability to maintain accuracy and consistency
Ability to maintain confidentiality
Ability to maintain office files and follow standard office procedures
Ability to work as an effective team member
Personal Relationships
Routine job with interpersonal contact
Internal Contacts
Within Department
Cross-departmental
Physicians
Students
Management
Physician Assistants, Adv Practice Nurses
External Contacts
Patients
Families
Insurance Companies
Regulatory Agencies
Visitors
Other healthcare agencies
Referring Physicians
Working Conditions
Work takes place on hospital unit or clinical setting
Occasional exposure to unpleasant physical conditions and/or health & safety hazards
Occasional travel between sites is required
Occasionally
Physical Demands:
Sitting
Lifting/Carrying (Up to 25 lbs)
Frequently
Standing
Walking
Bending
Reaching with Arms
Finger/Hand Dexterity
Talking
Hearing
Seeing
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.