Line Service Manager

Position:                            Line Service Manager

Division/Department:      Sales/Line

Classification:               Non-Exempt/Full-Time/Hourly

Wage Range:              $25-$30 per hour

Hiring Manager:           General Manager

Purpose:

Work with the General Manager to define, drive and communicate business strategies that 

meet the financial objectives and maximize profitability. Remain highly competent in all 

aspects of safety regulation, customer service, equipment maintenance, and the fuel 

market. Organize and oversee all internal and external training sessions to maintain the 

team’s exceptional skill level. Reinforce the “safety-first” atmosphere by ensuring that 

the facility is safe and clean, and that all equipment is maintained. Manage Line Service 

Technicians to ensure safety, efficiency and competency.

Values:

• Safety: Always protecting the safety of customers and employees.
• Integrity: Doing the right thing even when no one is watching.
• Customer Service: Exceeding the expectations of customers and employees alike.

Financial Accountabilities: 

• Innovate to drive sales and cut costs to exceed departmental financial goals.
• Partner with the General Manager to project sales forecasts.
• Monitor market trends for new opportunities.
• Continuously monitor fuel pricing to ensure maximum margins while remaining
• competitive.
• Review direct report’s schedule and hours to ensure adequate staffing within
• budget.
• Work with the General Manager to establish an annual training budget.

Management Accountabilities: 

• Create and maintain the team schedule.
• Strive to be proactive in planning tasks and foreseeing potential safety hazards.
• Ensure that all work is performed safely, correctly, and to the company standard.
• Guarantee that jobs are being completed efficiently and per the assigned timeline.
• Ensure that all team member’s behavior and decisions contribute to the Vision,
• Mission, and Values of the Company.
• Hold weekly touch-base meetings to review performance and solicit feedback for
• all reports.
• Conduct annual and bi-annual reviews to determine, and track progress on,
• written expectations and goals.
• Monitor overtime to ensure that it is planned and controlled.
• Manage fuel vehicle and storage facilities to ATA 103 and company standards.
• Ensure product Quality Assurance (QA) programs are complied with.
• Track inspection records for all aircraft refuelers and fuel storage tanks.
• Create a positive culture among reports.
• Track fuel inventory and organize re-orders to ensure sufficient supply levels at
• all times.
• Review inventory and invoicing paperwork to ensure accuracy.
• Train new employees to all federal and company standards.
• Delegate responsibility to the lowest level possible to maximize effectiveness.
• Establish and maintain good communication with reports, management and 
• customers.
• Maintain good working knowledge of all line department equipment including 
• tugs, aircraft refuelers, fuel storage facilities, golf carts, etc.
• Successfully pass and enforce the company’s Professional Line Service Training 
• Program (NATA PLST Safety First).

Line Service Accountabilities:

• Set the example for Loyd’s Aviation’s standard of customer service.
• Create a safety-first atmosphere and enforce Loyd’s Aviation’s and FAA safety 
• regulations.
• Maintain a high level of proficiency in all aspects of the “Line Service 
• Technician” job description.
• Maintain fuel logs and ensure that fuel orders are processed correctly.
• Coordinate fuel orders and customer requests with team members.
• Provide customer, fueling, and maintenance services as needed.
• Bill and invoice customers for services provided.
• Conduct fuel, oil, equipment, and supply checks .
• Perform required safety, fuel, oil, equipment, and QA checks.
• Complete the quality control checks and necessary paperwork after receiving fuel.
• Follow up on equipment maintenance to ensure it’s timely completion.
• Ensure all associated paperwork is accounted for and up to date.

Marketing Accountabilities:

• Maintain customer database and make calls to acquire new customers.
• Review marketing results with CSR.
• Review comment cards to ensure team is providing superior customer service.

Minimum Qualifications:

• 3-5 years Aviation experience (Preferred).
• 2-3 years management experience (Preferred).
• High School Degree/GED.
•  Excellent team-work and cross-functional skills.
• Exceptional intra-personal and customer service skills.
•  Ability to innovate.
• Detail oriented.
•  Ability to make decisions and solve problems analytically and logically.
• Ability to multi-task in a fast-past environment.                                     

License Requirements:

This position requires the possession and maintenance of a valid California driver’s license, a driving record acceptable to the Company’s insurance carrier, current insurance and the ability to pass a FAA airport, and/or Customs identification background check.

Physical Requirements & Working Conditions:

While performing the duties of this Job, the employee is required to do the following 

more than 40% of their day: identify problems and opportunities, reviewing possible 

alternative courses of action before selecting one, utilizing information resources available 

when making decisions; develop feasible realistic solutions to problems, recommending 

actions designed to prevent problems from occurring, and referring problems to upper 

management when necessary; develop long-range plans to solve complex problems or 

take advantage of opportunities, establish systematic methods of accomplishing goals; 

effectively convey ideas and information both in written and oral form; effectively read 

and understand information contained in memos, reports, bulletins; evaluate or make 

independent decisions, based on experience or knowledge, without supervision, ability to 

comprehend and follow instructions from supervisor, verbally or in written form; 

calculate basic arithmetic problems (addition, subtraction, multiplication, and division) 

without the aid of a calculator; set priorities in order to meet assignment deadlines. 

The Line Service Manager is regularly required to stand, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to balance, kneel and crawl; and is frequently required to reach, push, bend, stoop, crouch, squat, sit, stand and continuously walk, climb, turn, twist and pull.

 The Line Service Manager must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds (5% of 8-hour day Heavy Lifting-50lbs/over 5% of 8-hour day Moderate Lifting-25-49lbs and 10% of 8-hour day Light Lifting-Under 25lbs. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

The Line Service Manager is frequently exposed to environmental factors 1/3 to 2/3 of the workday moving machinery, mechanical parts in high precarious places; fumes, gases or airborne particles; chemical hazards, high level of noise, outside high/low temperature weather conditions, working closely with others inside and outside, unprotected heights and driving automotive equipment.

The Line Service Manager may be required to undergo a physical exam if a conditional offer of employment is given. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites and potentially away from the city; strength to lift and carry materials weighing 50 pounds or more; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.