Metal Manager (PD)

Key Responsibilities

Leadership & Team Oversight

• Reporting directly to the CCO
• Provide direct leadership and strategic direction for the Metal Claims department, overseeing at least four supervisors and their teams of adjusters.
• Establish clear performance expectations, conduct regular coaching sessions, and ensure professional development for supervisors and staff.
• Foster a culture of accountability, collaboration, and continuous improvement within the claim's organization.

Operational Management

• Manage the overall claims process for Property Damage (PD), collision, and complex cases, ensuring efficiency, accuracy, and compliance with company standards.
• Monitor workload distribution, claim turnaround times, and service quality; adjust resources and priorities to meet performance targets.
• Review and authorize large loss settlements and escalated cases, providing technical expertise and decision-making support.

Strategic Execution

• Analyze claim trends, operational data, and cost drivers to improve processes and reduce expenses.
• Lead department initiatives to enhance customer satisfaction, operational excellence, and fraud detection.
• Partner with internal departments (legal, underwriting, risk management) to support business objectives and mitigate risk exposure.

Compliance & Governance

• Ensure all claims handling activities comply with state regulations, company policies, and industry standards.
• Oversee the accurate and timely reporting of claims metrics and present actionable insights to senior leadership.
• Stay current on legislative, regulatory, and industry changes affecting claims management and communicate updates to the team.

Vendor & Stakeholder Management

• Build and maintain strong relationships with vendors, appraisers, legal counsel, and other external partners to optimize claims outcomes.
• Negotiate and manage high-impact settlements with claimants, attorneys, and third parties when necessary.

• Proven leadership experience managing multi-level teams and supervisors.
• Advanced knowledge of property damage and collision claims processes.
• Strong decision-making and negotiation skills, with the ability to resolve complex and high-value cases.
• Excellent analytical abilities and a process-improvement mindset.
• Exceptional communication and interpersonal skills, capable of influencing across departments.

Salary : $75,000 - $85,000