What are the responsibilities and job description for the Automotive Consultant position at Loyalty Chevrolet Cadillac?
Company Description Loyalty Chevrolet Cadillac is an automotive dealership based in Williamsburg, Virginia, serving customers across the region with new and pre-owned Chevrolet and Cadillac vehicles. The dealership focuses on delivering reliable transportation solutions and a positive purchasing experience. Team members work in a customer-facing environment that emphasizes professionalism, integrity, and product knowledge. Loyalty Chevrolet Cadillac offers opportunities to grow skills in sales, consulting, and customer service within a stable, community-oriented business.
Role Description The Automotive Consultant is a full-time, on-site role based at the Williamsburg, VA dealership. This role involves greeting and engaging customers, understanding their vehicle needs, and providing informed recommendations on Chevrolet and Cadillac models, financing options, and available promotions. The Automotive Consultant conducts test drives, explains features and benefits, and guides customers through the sales process from initial contact to delivery. Daily tasks include maintaining product and pricing knowledge, following up with leads, managing documentation accurately, and coordinating with finance and service departments to support a seamless customer experience. The role also requires maintaining a professional showroom presence and adhering to dealership policies and compliance standards.
Qualifications
Role Description The Automotive Consultant is a full-time, on-site role based at the Williamsburg, VA dealership. This role involves greeting and engaging customers, understanding their vehicle needs, and providing informed recommendations on Chevrolet and Cadillac models, financing options, and available promotions. The Automotive Consultant conducts test drives, explains features and benefits, and guides customers through the sales process from initial contact to delivery. Daily tasks include maintaining product and pricing knowledge, following up with leads, managing documentation accurately, and coordinating with finance and service departments to support a seamless customer experience. The role also requires maintaining a professional showroom presence and adhering to dealership policies and compliance standards.
Qualifications
- Customer-facing skills, including Customer Service and Customer Satisfaction, with the ability to build trust and long-term relationships.
- Strong Communication skills, both verbal and written, to clearly explain vehicle features, pricing, and purchasing options.
- Consulting skills to assess customer needs, provide tailored vehicle recommendations, and support decision-making.
- Automotive knowledge or strong interest in vehicles, with the ability to learn and retain product, feature, and brand information.
- Proven ability to work in a sales or customer-focused environment; prior dealership or retail sales experience is beneficial.
- Comfort using basic computer systems and CRM tools for lead management and documentation.
- High level of professionalism, reliability, and ethical conduct, with a focus on meeting goals and supporting team success.
- Availability to work full-time, including evenings and weekends as needed; valid driver’s license and acceptable driving record required.