What are the responsibilities and job description for the Deposit Operations Manager position at Loyal Trust Bank?
Role Description
The Deposit Operations Manager is responsible for the daily operations, compliance, risk management, and ongoing enhancement of all deposit-related products and services (DDA, Savings, CDs, Cash Management, ACH, Remote Deposit Capture, Wire, Debit Cards, etc.). This role ensures adherence to regulatory requirements, UCC, NACHA, Regulation E, Regulation D, Regulation CC, and Mastercard rules while driving efficiency, mitigating risk, and supporting bank growth initiatives.
Responsibilities
- Oversee ongoing monitoring and annual risk reviews of Cash Management customer files, including self-evaluations and maintenance of current documentation for limits, frequency, approvals, and risk ratings.
- Perform and document quarterly Deposit Operations risk assessments.
- Review and resolve exception items, return items, levies, garnishments, and subpoenas in compliance with applicable laws and regulations.
- Ensure full compliance with Uniform Commercial Code (UCC), NACHA Operating Rules, Mastercard rules, Reg E, Reg D, Reg CC, BSA/AML, and all other applicable regulations.
- Lead new deposit product creation from concept through implementation, including pricing, feasibility analysis, vendor coordination, and internal communication.
- Manage interest rate updates, statement messaging, and BPM (Business Process Management) form creation/updates.
- Drive product/service development, implementation, rollout communications, and post-launch monitoring.
- Regularly review, update, and create Deposit Operations policies, procedures, and desktop guides.
- Deliver annual ACH Rules & Risk Management training to all Deposit Operations staff and provide additional training as needed (new hires, process changes, regulatory updates).
- Serve as primary point of contact for internal/external audits and regulatory examinations; compile documentation, samples, and responses in a timely and organized manner.
- Identify, assess, and mitigate deposit-related compliance and operational risks across the department.
- Supervise, mentor, and develop Deposit Operations staff; foster a culture of accuracy, accountability, and continuous improvement.
- Collaborate with Retail, Commercial, IT, Compliance, Risk, and Senior Management on cross-functional initiatives.
Qualifications
- Bachelor’s degree in Business, Finance, or related field (or equivalent experience).
- 7 years of progressive banking experience with at least 5 years in Deposit Operations leadership.
- Expert knowledge of UCC Articles 3 & 4, NACHA Operating Rules & Guidelines, Regulation E, Reg CC, Reg D, and Mastercard rules.
- Proven experience managing ACH, RDC, Cash Management, Wire, and debit card operations.
- Strong background in risk assessment, audit/exam preparation, and policy/procedure development.
- Excellent analytical, organizational, and project management skills.
- Demonstrated ability to lead training sessions and communicate complex regulatory topics clearly.
Preferred
- AAP, APRP, or NCP accreditation.
- Experience with core systems such as Fiserv or CIS.
- Familiarity with BPM tools and workflow automation.
What we offer
- Competitive salary and annual bonus potential
- Comprehensive health, dental, and vision benefits
- 401(k) with generous match
- Paid time off
- Ongoing professional development and certification support
- A collaborative, community-oriented culture
Loyal Trust Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.