What are the responsibilities and job description for the Service Technician position at Loyal Source?
Systems Technician – Loyal Source
Loyal Source is seeking a skilled Systems Technician to support mission‑critical security and communication systems across New England. The role involves servicing, installing, and maintaining low‑voltage systems including CCTV, access control, intrusion, and wireless communication technologies.
Key Responsibilities
- Service, repair, and upgrade security and wireless systems
- Install and terminate low‑voltage cabling and devices
- Troubleshoot system issues and complete preventative maintenance
- Document all work and communicate updates to the Service Team Lead
- Conduct site surveys and identify upgrade opportunities
- Read and interpret scopes, floor plans, and technical documentation
- Provide professional customer service in sensitive environments
Required Skills & Experience
- 2–4 years of experience with low‑voltage/security systems
- Proficiency with cabling, terminations, testing tools, and fire‑stopping
- Basic computer and networking knowledge
- Ability to work independently on small to medium systems
- Strong communication and problem‑solving skills
Requirements
- High school diploma or equivalent
- MA D‑License (for MA work)
- OSHA 10
- Valid driver’s license and reliable transportation
- Ability to travel throughout New England and work off‑hours as needed
- Ability to lift 50 lbs, work on ladders/lifts, and operate in varying conditions
Preferred
- Experience with major security platforms (Honeywell, Genetec, Lenel, Bosch, etc.)
- Certifications in fire‑stopping, lifts, or specialized security systems
- Experience in detention or other sensitive environments
About Loyal Source
Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.
Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.
We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.
Benefits:
Health Insurance, Vacation & Paid Time Off, Sick Leave