What are the responsibilities and job description for the Server Assistant position at Lowlands Group?
Your role as a Server Assistant at a Lowlands Group Restaurant is extremely important to our success. Servers Assistants provide exceptional customer service to each guest on every occasion in order to achieve customer satisfaction. Servers Assistants look for opportunities to exceed customer expectations and offers assistance accordingly.
Essential Functions:
- Serves as food quality inspector to ensure final product preparations align with company standards before delivering items to guests
- Delivers food items in a timely manner to ensure optimum food temperature when it reaches the guests
- Menu Knowledge
- Greets guests when approaching table and matches food items with the correct guests
- Communicates any relevant messages to servers and/or bartenders regarding guests' requests/needs
- Friendly & Attentive Customer Service
- Service Speed
- Maintain a neat, organized front-of-house environment
- Completes all opening, running and closing duties as assigned
Qualifications:
- Team Player
- Team Communication
- Performs assigned tasks
- Continuous development of food & beverage product knowledge
- Customer Service Skills
- Ability to maintain professionalism at all times
- Ability to communicate clearly
- Ability to work well with others
- Ability to multi-task
General Physical Demands for the Position:
Servers Assistants will regularly stand for long periods of time, bend, stoop, turn, lift, talk, walk, walk on uneven ground, carry and lift up to fifty (50) pounds. Team lift is required for anything over twenty-five (25) pounds or any awkward lifting.