What are the responsibilities and job description for the Sr Specialist-Collateral Production position at Lowes?
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.
Your Impact
The primary purpose of this role is to oversee processes, accomplish tasks, and offer assistance to collateral Operations concerning fixture and graphic in-store execution, print management, and supply chain models in order to ensure consistent and clear project execution across all Lowe's stores. This includes responsibility for the generating, interpreting, and analyzing data to support projects and item life cycle management as per Collateral Operations requirements, making decisions regarding estimating material needs and cost estimates of non-retail items, collaborating with internal departments or external sources as necessary, facilitating communication between stores, and resolving issues that arise during projects or assigned processes.
What You Will Do
- Generates, interprets, analyzes, maintains and reports out on information regarding projects, utilizing the tools and technology available to the team Product Management Tool (PMT), Sharepoint, In Store Viewship (ISV), Connections
- Performs tasks required to maintain Non-Retail Items (NRI) information new item set up, item attribute maintenance, item cost to include vendor negotiations and active/inactive status
- Manages and provides necessary Non-Retail Items (NRI) information to project teams as needed to support project planning and Project Authorization Request (PAR) development, item cost estimates, execution of Request for Proposals (RFP) or quote development, inventory destruction estimates, etc.
- Manages processes and performs tasks as needed to support the creation, processing and integrity of Purchase Order (PO) Hand-offs, initiates PO change requests, monitors PO rejections, errors, and delays, monitors and coordinates resolution to PO Match Exceptions
- Provides support and performs tasks associated with issue resolution and mitigation PO’s, Non Conformant shipments communication and coordination with vendors and 3rd party service providers. In most instances, being the decision maker on path forward with less complex items. Escalating more complex concerns to leadership with a proposed plan of action.
- Executes processes and manages tasks to support the NRI replenishment program managing processes to support the creation, processing, and integrity of PO Handoffs, initiating PO change requests, monitoring PO rejections, errors, delays, and coordinating resolution to PO Match Exceptions.
- Works closely with Store Support Center - B (SSCB) on the issue resolution program, managing merchandise execution communications, and providing support to field leadership. Additionally, managing vendor support and execution through scorecard data analysis and cost reconciliation
- Serves as an escalation point for issue resolution items that cannot be resolved within the scope of outlines SOPs. Including solving the immediate problem using their knowledge of collateral processes and systems. Then creating standardized processes to reference in future concerns.
- Responsible for training SSCB team members on the issue resolution program.
Minimum Qualifications
- Bachelor’s degree or equivalent years of experience in lieu of education requirement, if applicable
- 1 Year related experience working on cross-functional team
Preferred Skills/Education
- Merchandising, Store Planning, or Store Operations experience
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.