What are the responsibilities and job description for the Sr Mgr-Divisional Credit position at Lowes?
Your Impact
The Division Credit Manager position is responsible for managing the Regional Credit Managers in their assigned division along with execution of Lowe's DIY and Pro Credit products. The primary purpose of this role is to work directly with not only their team, but also their Divisional President and Regional Vice Presidents, to grow retail sales through Lowe's Credit products while achieving performance targets for credit applications, credit sales, and credit penetration.
What You Will Do
Lead, motivate, and train a team of Regional Credit managers to achieve credit service performance targets within each district.
Develop and implement strategic plans to achieve performance targets and drive store associate engagement in partnership with Divisional President and senior store operations leadership teams (RVPs, DMs, SMs).
Establish positive relationships with the Divisional Presidents, Lowe's stores, to ensure results are being delivered within each store/district/region.
Develop appropriate training programs to train and upskill regional credit managers to achieve business targets.
Partner with the director, credit field team to establish credit sales targets for each division/region/store.
Provide oversight and guidance to the Regional Credit managers to analyze local and territory performance trends using company reporting and ad-hoc analyses to identify opportunities and emerging risks to proactively meet credit sales plans.
Build and deliver, through the Regional Credit managers, training for sales specialists and other key store personnel to promote associate confidence in offering Lowe's credit in every sales transaction.
Establish a regular cadence of meetings and touchpoints with the Divisional President to ensure results are being delivered, and to ensure timely communication of any changes in the credit program.
Travel Requirements: This role does require extensive travel; including flights- 3 weeks traveling, 1 week working from office. *
Minimum Qualifications
Bachelor's Degree Business, Communications or related field
5 years Retail operations, sales, and credit services experience
8 years combined experience in retail sales or credit services in lieu of degree
3 years of leadership experience
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
