Sr. Manager Retail Facilities Support

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

The primary purpose of this role is to lead a team of System Administration Consultants and Analysts to support the applications used within the Retail Facilities, Construction & Property Management business functions. This is a leader of people who clears obstacles for his/her team while empowering and enabling others to solve complex technical and business problems. To be successful, the individual in this role must bring a strong combination of business and technical acumen and be able to provide solutions that balance the unique needs of both the business and technology. This includes setting short and long-term goals for the team, communicating clear expectations at the team and individual level, and ensuring team members execute efficiently on tasks that bring value to the business. This role will accomplish this through the development and implementation of projects and process improvements initiatives, engaging and collaborating with business teams, store and field teams, IT, and application service providers.
 

What You Will Do:

•Leads a team of consultants, analysts, and systems administrators that are responsible for day-to-day operations, system configuration, user provisioning, license management, maintenance activities, support, issue management and problem resolution across multiple systems within Retail Facilities Management Operations. This includes assignment of work, meeting regularly to review work progress, problem resolution, governance, and ensure that standards for quality and quantity of work are met.

•Monitors system performance, SLAs, and issues and when necessary, escalates issues to the appropriate stakeholder and supports incident and problem management efforts – aiding in quickly resolving day-to-day system issues working with internal team members and 3rd party vendors.
•Develops and maintains and comprehensive corporate building management systems strategy, including the creation and implementation of a multi-year roadmap/plan encompassing all Retail Facilities Management Operations systems and technology related needs tracking progress towards the organization’s strategic goals and recommend targets along with planned/actual costs for delivery.

•Identifies and implements best practices for optimizing technology infrastructure, improving system performance, ensuring service-level requirements are met, while improving operations costs.

•Collaborates with Facilities, Construction and Engineering Teams on identification and prioritization of energy and sustainability initiatives, operational changes, and physical store hardware upgrades that result in reduced energy consumption (i.e., HVAC upgrades, lighting retrofits, building enhancements, demand response and controls strategies, load management, employee engagement, and evaluating cutting edge technologies and services).

•Provides initiative support to Facilities, Construction, and Engineering Teams for energy management initiatives and the expansion and modification of control systems during projects.

•Manages demand response integration and deployment (manual or automated) to align with Energy Management strategies for utility DR, Peak Capacity avoidance, and price-signal based initiation strategies. Collaborate with Enterprise Strategy Sourcing and Finance to validate future year avoided costs for forecasting.

•Manages technology related projects for Retail Facilities Management Operations and collaborate with the business team, Lowe's IT, third party software, and hardware service providers. Supports implementation of new ideas, facilitate continuous improvement initiatives, enhancements, new releases of the software, including impact analysis, regression testing, scheduling, and change management. Supports change rollout to production, test, training, and development environments.

•Analyzes business problems or opportunities for technology related processes; develops recommendations and solutions for those problems/opportunities, implements those solutions, and provides communications on the associated actions, business impacts, and results – contributing to the completion of projects within the allocated time and budget.

•Leads team to ensure project plans are established with timelines, milestones, and procedures for accomplishing requirements, develops scheduled project deliverables and required tasks, coordinates resources, and reports on status of projects and change requests to top-level project sponsors and project leaders regarding status of specific projects.

•Establishes goals, time frame, funding, and procedures for accomplishing technology projects, staffing requirements, and allotment of resources and leads change management and training efforts related to the implementation and upgrades to technology solutions.

•Develops strong relationships with technology and service providers to maximize return on previous company investments. Negotiate contracts and Statements of Work (SOW) with software vendors and service providers for installing new technology and training employees on its use.

•Partners with Retail Facilities, Construction & Property Management to identify user training needs and develops a training plan. Updates training materials as required, document functionality, release notes, and user guides. Provides training for new and existing applications to support Retail Facilities Management Operations.

•Develops and delivers building management systems reporting and analytics, predictive modeling of energy strategies, and building asset performance including override/exception management, monthly cost and usage reports, annual budgets, identifying performance anomalies and reasoning for any over or under consumption/spend.

Minimum Requirements:
•Bachelor’s degree in Computer Science, Engineering, Building Science, Energy Management, Information Management, or related analytical field

•8 years’ experience showing strong project management skills with demonstrated ability to achieve strategic goals in an innovative and fast-paced environment.

•5 years’ experience building and aligning a team with direct reports

•5 years’ experience working on project(s) involving business and technology related project management

•5 years’ experience showing strong knowledge of IT systems and solutions methodologies, supporting a business function.

•5 years’ experience leading project or technical teams with or without formal direct report responsibility; this includes experience providing technical direction, thought leadership, coaching, and mentoring to team members.

•5 years’ experience demonstrating knowledge of HVAC, electrical, mechanical, building automation and control systems across a variety of building types including multi-site retail buildings and/or commercial office

•5 years’ experience in new technology assessments and building business cases for management review for implementation

•5 years’ experience with energy conservation, energy management (supply and/or demand), performance contracting, program management, or energy engineering

Preferred Skills/Education
•5 years’ experience gaining understanding of regulated and deregulated energy markets, structures, and utility tariff variables that drive demand reduction and demand shifting strategies.

•5 years’ experience gaining knowledge of energy policy, energy codes & standards and experience in regulatory and public stakeholder processes

•5 years’ experience gaining advanced programming/scripting skills of Tridium Niagara Framework Building Management

•3 years’ leadership experience with direct report responsibility

•3 years’ experience managing operational and/or project financial budgets

•3 years’ business or technical consulting experience

•3 years’ experience working with 3rd party vendors and/or software solution providers

•3 years’ experience in a business or technical role requiring interaction with senior leadership

•Certified Energy Manager (CEM) preferred, LEED O&M, or other energy related certifications

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.  

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Salary : $101,100 - $168,900