Sr. Director, Installation Support

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s.  We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The Sr. Director, Installation Support drives operational excellence across Lowe's Installation functions. This role leads a high-performing team focused on optimizing installation service delivery, customer satisfaction, and workforce efficiency. The Sr. Director will oversee the end-to-end execution of installation operations ensuring seamless coordination between customers, associates, service providers, and cross-functional partners to achieve Lowe's strategic and financial goals.

What You Will Do

• Lead the development and execution of the installation operations strategy in alignment with enterprise priorities.
• Oversee workforce management, process design, and performance optimization for installation and contact center operations.
• Identify and implement process and technology improvements to streamline scheduling, communication, and job completion.
• Drive continuous improvement initiatives to enhance installation quality, timeliness, and customer experience.
• Collaborate with key business partners including IT, Supply Chain, Merchandising, and Field Operations to resolve issues and improve service delivery.
• Create and maintain policies, procedures, and playbooks to support consistent execution across installation and service operations.
• Monitor operational metrics through digital reporting tools, ensuring goals are met and corrective actions are implemented.
• Serve as the primary escalation point for installation and contact center leadership to address operational challenges quickly and effectively.

Minimum Qualifications

• Bachelor’s degree in Business, Industrial Engineering or related field or equivalent years of experience in lieu of education requirement, if applicable
• 12 years of experience in installation operations, contact center management, or workforce optimization
• 8-10 years leading cross-functional teams and direct reports
• 8-10 years of experience in retail, installation, or field operations management
• 7 years leading cross-functional teams and direct reports
• Proven experience in process improvement, project management, and operational execution
• Deep understanding of contact center and field installation systems (e.g., CRM, scheduling tools, workforce management software)
• Expertise in call routing, dispatching, and automation technologies
• Strong ability to analyze data and translate insights into actionable business improvements
• Demonstrated success leading enterprise-wide transformation or large-scale process improvement initiatives
• Experience developing and deploying digital tools to enhance customer and associate experiences

Preferred Skills/Education

• Master’s degree Business, Operations, Industrial Engineering

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.  

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.