What are the responsibilities and job description for the Inside Sales Manager position at Lowes?
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.
The primary purpose of this role is to lead a team of inside sales representatives who will grow spend of underserved or inactive Pro customers who are currently not assigned to outside reps or pro-desk associates. This will be accomplished by building relationships with Pro customers and leveraging opportunities to deploy product and account management solutions, resulting in sales gains. Inside sales managers manage the day-to-day operations of Lowe’s inside sales team. They train inside sales associates, prepare regular sales forecasts, and ensure that inside sales associates complete a set number of tasks per day.
Essential Functions:
• Provides leadership to the team by attracting and hiring talented individuals, setting goals, and communicating clear expectations, providing timely and constructive feedback as well as meaningful developmental opportunities, managing performance, providing resources and support as needed, and sponsoring and leading team members through change
• Holds weekly team meetings and 1:1s with the team
• Accountable for the growth of the overall team’s portfolio to drive Pro sales and meet all assigned sales objectives
• Attends virtual customer visits with sales rep to provide coaching
• Proactively assesses, clarifies, and validates customer requirements and satisfaction by engaging key customer accounts in conjunction with sales personnel managed. Provides a management-level point of contact for key customers. Builds and maintains strong customer relationships.
• Builds peer support and strong internal-company relationships with other key leadership positions.
• Establishes productive relationships with field partners based on frequent communication, collaboration, and the effective allocation of time and resources.
• Recommends and implements improvements to current sales processes and procedures as needed
• Addresses and resolves customer issues to drive customer satisfaction
• Ensures inside sales team are utilizing all tools to manage their portfolios included but not limited to CRM
Minimum Requirements:
• High school diploma or equivalent
• 5 years of experience in sales management in a leadership capacity
• 3 years of experience with MS Word, Outlook, Excel and PowerPoint
• 3 years of CRM experience
Preferences:
• Bachelor's degree in Business Administration or equivalent experience
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.