What are the responsibilities and job description for the Collections Representative position at Lowes?
Your Impact
The Credit Collections Representative is responsible for managing a portfolio of trade credit accounts to ensure timely and accurate payment of balances. This role plays a key part in maintaining the financial health of the trade credit program by proactively monitoring account activity, resolving payment issues, and building strong customer relationships that support on-time payments and reduce credit risk.
What You Will Do
- Be responsible for aging and soft collections within assigned portfolio of accounts (800-1000 accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders.
- Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information
- Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
- Partner closely with Outside Sales Representatives and Pro Solutions Center
- Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
- Submit regular reports on the status of unpaid accounts and any repayment progress
- Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
- Other duties, as assigned
REQUIRED QUALIFICATIONS :
- High school diploma or equivalent
- Minimum 3 years’ experience in credit and collections environment
PREFERRED QUALIFICATIONS:
- Bachelor's Degree
- Cforia experience
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.