Sales Support & Administrative Assistant

Position Overview

We are seeking a friendly, organized, and dependable Sales Support & Administrative Assistant to provide front-of-house customer service, facilitate sales activities, and perform general office clerical and administrative duties.

This position is an important first point of contact for customers, contractors, suppliers, and visitors. Working closely with the sales team and management, the successful candidate will help ensure customer inquiries are directed appropriately, communications are handled efficiently, and daily office operations run smoothly.

The ideal candidate is professional, customer-focused, detail-oriented, and comfortable managing a variety of responsibilities in a busy showroom and office environment. Familiarity with construction, building materials, or the building trades is an advantage, along with a willingness to learn about our products and services.

Key Responsibilities

1. Customer Service & Front-of-House Reception

Greet customers, contractors, suppliers, and visitors in a friendly and professional manner.

Answer incoming phone calls, take messages, respond to general inquiries, and direct calls to the appropriate team member.

Monitor general email inquiries and forward requests to the appropriate staff.

Help customers connect with the appropriate salesperson and ensure they receive timely assistance.

Maintain a welcoming, clean, and organized reception and showroom area.

Provide a positive first impression and professional customer experience.

2. Sales Support & Coordination

Provide day-to-day administrative support to the sales team.

Facilitate communication between customers, sales staff, suppliers, and other team members.

Relay customer inquiries, messages, and requests to the appropriate salesperson.

Assist with routine order administration and updating customer or order information as directed.

Help communicate routine order status and delivery updates when appropriate.

Maintain accurate customer records and sales-related documentation.

Assist with organizing product information, samples, showroom materials, and sales literature.

Ensure customer requests and administrative follow-ups are directed to the appropriate person promptly.

This position supports the sales process but does not include responsibility for preparing quotations or estimates.

3. General Office & Clerical Administration

Perform data entry, filing, scanning, copying, and general document management.

Maintain organized electronic and paper records.

Assist with email correspondence, routine paperwork, and document processing.

Support general recordkeeping and office procedures.

Assist with scheduling appointments and coordinating communications as needed.

Provide administrative support to management and other team members.

Help maintain an organized, efficient, and professional office environment.

Qualifications & Skills

Strong customer service, communication, and interpersonal skills.

Professional, friendly, and approachable demeanor.

Good organizational skills and attention to detail.

Basic to intermediate computer skills, including email, data entry, and office software.

Ability to multitask, prioritize responsibilities, and manage interruptions.

Reliable, adaptable, and able to work independently and as part of a team.

Previous experience in office administration, reception, customer service, retail, or sales support preferred.

Basic knowledge of construction, building materials, or building trades is an asset.

Ability and willingness to learn product names, terminology, and general business procedures.

Employment Requirements

Reliable professional references are required and will be checked as part of the hiring process.

Dependability, professionalism, and a positive attitude are essential.

Candidates must be comfortable communicating with customers, contractors, tradespeople, suppliers, and colleagues.

Personal Attributes

Customer-focused and service-oriented.

Organized, accurate, and dependable.

Proactive in sharing information and helping tasks move forward.

Flexible and willing to assist across different areas of the business.

Committed to teamwork and maintaining a professional work environment.

Overall Objective

To provide dependable administrative and sales support, deliver excellent front-of-house customer service, and help ensure the smooth and efficient operation of the showroom and office while supporting the sales team and maintaining positive customer relationships.

Pay: $18.00 - $20.00 per hour

Expected hours: 24.0 – 32.0 per week

Benefits:

• Flexible schedule

Work Location: In person

Salary : $18 - $20