Product Manager, AI Initiatives

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: Job Description: Lower’s AI product initiatives —LOAI—combine our expertise in lending with emerging artificial intelligence capabilities to drive efficiency, personalization, and customer delight. The LOAI product family will power AI-driven customer interactions, intelligent automation, and smarter decisioning throughout the mortgage journey. You’ll be a foundational member of this growing team, helping bring to life products like an voice AI agent that engages and converts leads into appointments for loan officers, a chatbot designed to help customers and internal teams answer complex mortgage loan guideline questions quickly and accurately, and efforts to streamline the loan manufacturing process using AI technologies. As an individual contributor product manager, you’ll own the day-to-day product discovery, execution, and delivery of key AI initiatives reporting to the EVP of Program and Product Management. You’ll work closely with cross-functional partners to bring scalable, high-quality AI experiences to life. You’ll balance experimentation with practicality—launching quickly, measuring impact, and iterating based on data and feedback. What You'll do: Shape AI-powered experiences by defining clear user problems, success metrics, and product requirements that drive measurable business outcomes. Lead discovery and prioritization using data, customer insights, and market research to identify opportunities across voice, chat, and automation tools. Collaborate across disciplines including engineering, design, data science, program, sales and operations—to align on goals, timelines, and trade-offs. Drive delivery from concept to launch, managing dependencies with internal teams and external vendors to ensure high-quality, on-time releases. Measure impact and iterate, tracking performance metrics like conversion rates, response accuracy, and customer satisfaction. Solve complex problems with structure and creativity, balancing innovation, feasibility, and business value. Model ownership and curiosity, contributing to best practices, process improvements, and the evolution of AI product management at Lower. Who you are: 3–5 years of product management experience in a technology-driven environment Strong customer orientation; able to deeply understand and advocate for user needs throughout the product lifecycle Strong analytical and communication skills; comfortable collaborating with engineers and non-technical stakeholders, writing product documents, and summarizing findings Experience with AI and data-centric products Experience managing integrations with third-party platforms or APIs Preferred qualifications: Experience in fintech, lending, or customer service technology Familiarity with AI tolls like Sierra, Kastle, or GPT-based systems Understanding of data privacy and compliance considerations in AI Location: With locations in Columbus, OH and Austin, TX we’d love to find someone who is able to work in-person on a hybrid basis. We are open to considering fully remote for highly experienced candidates, with willingness to travel periodically.  Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy Here at Lower, we believe homeownership is the greatest wealth creator in America today. Our goal is to make homeownership accessible to more people. We also know the path to get there can be daunting; but it doesn’t need to be. As a mission-driven fintech, everything we do revolves around simplifying the home buying process. Through our growing family of companies and products, our team meets customers where they want to do business at every step of the journey. Lower has originated, underwritten, and funded tens of billions of dollars in home loans and offers an industry-leading customer experience with ratings of 4.8 on Trustpilot, 4.9 on Google, 4.9 on Zillow, and A from the Better Business Bureau. We innovate through technology, but our people are what sets us apart. Are you interested in a career at Lower but not sure what you're looking for? Click here to drop us your Resume and we can help find you a good fit on our team!