Practice Manager

About Lower Lights Christian Health Center  

Lower Lights Christian Health Center (LLCHC) is a mission-driven, faith-based Federally Qualified Health Center (FQHC) that provides whole-person, high-quality, and accessible healthcare to underserved communities in Central Ohio. We are passionate about removing barriers to care and transforming lives through compassionate, patient-centered service. Join us in delivering hope and healing to our patients and their families.  

Position Summary 

The Practice Manager provides leadership and direct site management for day-to-day operations within assigned LLCHC locations. This includes ensuring adequate and thoroughly trained staffing, process and procedure adherence, and monitoring of and adherence to quality metrics to support the sites(s).  Hands-on engagement with identified improvement initiatives will be critical.  Daily attention to the assigned site(s)’ exterior and interior appearance is required. Especially important is a focus on creating a culture and environment that support a consistently positive patient experience.   

The Practice Manager works collaboratively with the Director of Operations, front and back-office staff, Providers, Human Resources, Senior Management, and other Practice Managers to develop and implement training that creates best practice to satisfy patient care, as well as to measure team member performance against benchmark metrics.  Use of this data, coupled with observations and feedback from others for progressive development of team members will be key.  Also critical for this position is ensuring provider, team member, and patient satisfaction through continual open communication.  

ESSENTIAL JOB RESPONSIBILITIES:  

RESPONSIBILITY 1- Office and Clinic Management 

1. Provides direct supervision of front and back-office staff. Oversees enhancement of these department processes.  

1. Responsible for daily professional appearance of assigned sites, including the exterior of buildings. Utilizes facility team ticketing system for any identified needs requiring remedy. 

1. Orients new staff at appropriate levels. 

1. Communicates process changes, issues and accolades for staff, providers and management. 

1. Follows an inventory control process for all office and medical supplies, regularly placing orders to correct inventory deficiencies. 

1. Responsible for organizing, and conducting regular site meetings. 

1. Maintains site regulatory compliance: HIPAA, OSHA, CLIA, Terminal Distribution; 340B Floor Medications 

1. In collaboration with the Director of Operations, reviews KPI measurements and monitors site specific productivity goals and objectives for the site.   

1. Ensures adequate staff coverage for the responsible sites of LLCHC. 

1. Ensures site participation in the Quality Improvement and Compliance plans. 

1. Communicates with Director of Operations and site-based providers on operational and oversight issues. 

1. Participates in administrative meetings as needed. 

1. Oversees proper use, maintenance, problem issues and arranges the repair of office equipment, including computer, fax, copier, and phone. 

1. Oversees opening/closing procedures for sites. 

1. Independently composes, compiles and prepares any department reports, audits and documents as assigned. 

1. Other duties within scope of position as assigned. 

RESPONSIBILITY 2- Personnel 

1. Evaluates performance of front office and clinical staff, students and volunteers.   Maintains performance evaluations schedule. 

1. Creates and delivers team member coaching and improvement plans. 

1. Interviews, hires and trains new team members and ensures proper training to include competency training and testing. 

1. Selects candidates for, assists with interview coordination if needed, and identifies successful candidates to fill open positions.  

1. Approves time sheets and completes all needed HR and payroll paperwork for supervised team members. 

1. Tracks absenteeism and approves time off requests. 

1. Executes LLCHC’s progressive discipline process with team members as required. 

RESPONSIBILITY 3 - General 

1. Models and promotes professional behavior on a continuous basis. 

1. Develops and maintains working knowledge of local, state and national regulations and standards specific to LLCHC and ensures staff and site compliance. 

1. Demonstrates a working knowledge of each site’s budget and financial performance, where they exist. Actively works within the budget and staffing parameters and supports cost saving inititatives. 

1. Exercises critical thinking in problem solving and presents ideas and solutions clearly and concisely for actual and potential situations. 

1. Interacts with the medical staff and other leaders of the organization, building relationships and establishing trust and rapport to plan and deliver quality patient care. 

1. Maintains ongoing collaborative relations with peers and participates in committees and task forces as requested. 

1. Is a resource for and demonstrates leadership in collaboration across departmental lines to resolve inter- and intra-departmental issues which could interrupt delivery of patient care. 

1. Supports current organizational intitatives and exhibits creativity and flexibility in times of change. 

1. Develops, coaches and mentors team members to create an optimal patient experience, and course-corrects as needed. 

RESPONSIBILITY 4 - Observes LLCHC policy/procedures regarding conduct in the work place  

1. Treats all team members with respect and dignity in accordance with non-discriminatory policy and procedure. 

1. Treat all team members and clients in a courteous and professional manner. 

1. Strictly adheres to HIPAA requirements. 

1. Exhibits high customer service standards and demonstrates LLCHC Standards of Behavior. 

BENEFITS PERKS

• Health benefits including medical, vision, dental, life, disability 
• Generous Paid Time Off
• 10 Paid Holidays
• Student loan forgiveness opportunities
• Discount prescriptions at our on-site pharmacy 
• Employee Assistance Program (EAP) with access to various consultants 
• 3% match toward retirement fund 
• And more!

LIVING OUR VALUES

You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

EOE STATEMENT

LLCHC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

QUALIFICATIONS: 

Required:

• Bachelor’s degree in public health, business, health care administration or related field with three years of clinic management experience in an outpatient or related health care setting, OR equivalent experience in clinic management. Clinical certification preferred.  

• Supervisory experience.  Experience in a clinical or healthcare setting preferred. 

• Weekly travel between LLCHC locations. 

• Ability to occasionally flex work schedule to accommodate business needs. 

• Ability to effectively support, motivate and supervise staff, encourage, and nurture development and growth, to build a strong and productive team. 

• Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills. 

• Ability to work independently and make sound judgments within established guidelines; understand and apply oral and written instructions; establish and maintain effective working relations with staff, clinical providers, managers and external agencies or organizations. 

• Work in a team-oriented environment with a number of professionals with different work styles and support needs. 

• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.

• Analytical experience which includes the ability to observe, research and interpret operational metrics, challenges, and successes in order to develop complex ideas and solutions. (prefered)

• Proficiency in Microsoft Office Suite. (prefered)

• Excellent computer application skills to include EHR/EMR platform (preferably Epic).