Customer Service Representative - Eng/Span Bilingual

ABOUT LLCHC

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000 medical encounters!

Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage.

ABOUT YOU

You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

JOB SUMMARY
The Customer Service Representative is responsible for answering a high volume of incoming calls from patients and accurately schedule their appointments or manage their request while ensuring a high level of customer service and confidentiality while maximizing productivity. The representative is also responsible for accurate and timely handling of work assignments received from multiple electronic platforms while establishing and maintaining good interpersonal relationships with patients, their families, the public, and co-workers. This position works collaboratively with interdepartmental staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the practice's mission and goals internally and throughout the community

ESSENTIAL JOB RESPONSIBILITIES:

RESPONSIBILITY 1. Demonstrates the ability to efficiently function in the business office.

• Greet callers in a prompt, courteous and professional manner using a pleasant and friendly phone voice.
• Ability to screen calls and accurately document messages while maintaining the confidentiality of patient and employee information.
• Ability to operate multiple computer applications simultaneously and efficiently.
• Ability to read, write and understand English and Spanish (fluently).

RESPONSIBILITY 2. Possesses the skills necessary to organize and process daily workload

• Schedule, cancel, and reschedule patient appointments received from multiple channels according to department scheduling procedure.
• Work towards meeting department key call and productivity metrics.
• Works well independently and has a strong attention to detail.
• Demonstrates effective time management and organizational skills.

RESPONSIBILITY 3. Possesses interpersonal skills to maintain effective working relationships with others and function independently.

• Demonstrates professional and respectful behavior in interactions with coworkers.
• Participates in orienting and training new staff.
• Appropriately applies the policies and procedures of Lower Lights Christian Health Center.

RESPONSIBILITY 4. Other LLCHC Responsibilities

• Performs other duties as assigned.

BENEFITS AND PERKS

• Never work second or third shift! See our hours above in the "About Us" section
• Health benefits including medical, vision, dental, life, disability
• Annual Paid Time off (prorated after 90 days)
• Paid Holidays
• Qualified employer for the PSLF Program’s student loan forgiveness
• Employee Assistance Program (EAP) with access to various consultants
• 3% match toward retirement fund
• And more!

QUALIFICATIONS:

• High School diploma or equivalent.
• Ability to read, write and understand English and Spanish (fluently) (REQUIRED).
• Knowledge of professional office practices and procedures.
• Ability to type and general computer navigation (required).
• Ability to utilize Microsoft 365 applications such as Outlook, Teams, and Excel preferred.
• At least one year's Customer Service experience is required, preferably in a call-center environment preferred
• Knowledge of medical terminology (preferred)