What are the responsibilities and job description for the Colleague Relations Business Partner position at lowell?
Summary Job Description Colleague Relations Business Partner Location: Thorpe Park, Leeds, Hybrid working. Join us as a Colleague Relations Business Partner at the heart of our operations, where you’ll work side by side with Managers and Team Leaders to navigate complex and sensitive ER cases with confidence, care and commercial focus. You’ll be a visible, hands-on presence in the office, building strong, trusted relationships and becoming the go-to adviser for real-time support — guiding, challenging and developing leaders to take ownership of people matters. Thriving in a fast-paced, evolving environment, including periods of change, you’ll balance colleague experience, policy and business risk while driving fair and consistent outcomes. Alongside managing complex cases, you’ll build manager capability, spot trends, and influence improvements, making this a fantastic opportunity for someone looking to grow their impact and shape how colleague relations is delivered. What we are looking for: Strong experience in Employee Relations or Colleague Relations within a fast-paced business Confidence supporting complex and sensitive cases, including disciplinary, grievance, absence and performance matters. Experience partnering operational leaders, ideally within a contact centre or operations environment. Excellent judgement, with the ability to balance colleague experience, policy, commercial risk and business needs. A confident, practical communicator who can influence, challenge and build trust quickly. A proactive, solutions-focused mindset, with the ability to spot themes and turn insight into meaningful improvements. Energy, curiosity and real drive to contribute, make an impact and help shape how colleague relations is delivered. If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for. What you’ll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds—collaboration and focus. Free onsite parking, saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing – with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA ), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the third-year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and be part of a team where you’ll truly partner the business, shape confident leadership, and make a meaningful impact on colleague experience. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you. #HYBRID We’re here to help our customers pay off their debts and support their journey back to financial health. We’re also here to help our people be proud to be part of our mission and find rewarding careers, too. We know you’ll bring value to our team. Whoever you are and whatever you bring forward, you’ll be noticed and celebrated here at Lowell. We want to make credit work better for all, and to make a positive difference to consumers’ lives, our colleagues’ lives, and to society as a whole. Everyone has unique needs - and we’re ready to serve them. It’s in our DNA to always do things the best way and have a positive impact on everything we touch. It’s our mission, and the kindle that fuels us. We work hard to deliver real benefits to society, businesses, and the economy — all through excellent credit management services.