Visitor Experience Shift Supervisor

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7484581 1 \| P a g e POSITION ANNOUNCEMENT VISITOR EXPERIENCE SHIFT SUPERVISOR\ As a Visitor Experience Shift Supervisor, youll be the person who sets the tone for the Guest experience\ at Lowell Observatory, leading a passionate front-line team to deliver exceptional service from the\ moment guests arrive to the moment they head home under Flagstaffs legendary dark skies.\ \ Youll oversee daily operations across our admissions desk and Starry Skies gift shop, keeping everything\ running smoothly while making sure our guests and team members feel supported. The Visitor\ Experience Shift Supervisor reports to the Visitor Experience Staff Manager and is Part of Lowell\ Observatorys Public Program department. RESPONSIBILITIES\ \ As Shift Supervisor, youll guide your team through the day and lead by example, creating a welcoming\ and energetic environment for both guests and staff.\ \ Guest Experience & Sales Set the standard for warm, enthusiastic guest interactions with a genuine first greeting to a\ memorable farewell Champion Lowells membership program, sharing its benefits naturally with visitors and helping\ staff to recruit members onsite Keep guests informed and interested in our daily programs, shows, and experiences happening\ across campus Model and encourage exceptional customer service, handling any guest concerns with grace and\ professionalism Operations & Team Leadership Serve as the on-site point person for admissions and gift shop operations throughout the shift\ Manage the flow of the shift coordinating workstation rotations, breaks, and team energy to keep things running at their best\ Coordinate schedule updates and daily changes in partnership with the Presentation and Telescopes team\ Ensure opening and closing tasks are completed thoroughly, including cleaning, restocking, labeling, and software reporting\ Provide a daily written recap to the Public Programs Management Team, noting key highlights and any items needing follow-up 2 \| P a g e Provide additional tasks within specialized area of expertise based on your strengths and team\ needs, such as gift shop merchandising or customer service correspondence Demonstrate proficiency in Lowells sales software and serve as a resource for troubleshooting\ admissions, gift shop, membership, and register transactions QUALIFICATIONS\ \ You dont need to check every box to be a great fit, were looking for the right person, not a perfect\ resume. Availability to work varied hours, including evenings, weekends, and holidays\ Genuine enthusiasm for connecting with people from all walks of life\ Strong communication and interpersonal skills\ Proven sales ability and a natural, helpful approach to promoting products and programs\ Cash handling experience and basic math proficiency\ High level of integrity in processing customer transactions\ Strong attention to detail and organizational skills\ A positive, adaptable attitude and a willingness to learn\ Dependability: your team and your guests count on you EXPERIENCE AND EDUCATION High school diploma required and a Bachelors degree in Business or Merchandising is preferred. Prior experience in retail or customer service leadership preferred WORKING CONDITIONS This position requires long periods of standing, bending, stretching, reaching. Speaking and listening,\ both in person or while using telephone. Ability to lift boxes of merchandise up to 40lbs onto a wheeled\ device for moving from building to building. Some work on displays may require a ladder with 2-4 steps.\ Moving throughout the campus, on sometimes uneven terrain, sometimes in low light. Reasonable\ accommodations may be made to enable individuals with disabilities to perform the essential functio s.\ \ Status: Full Time, Regular 40 hour pers week\ Compensation: \$23 \$25 per hour Depends on Experience\ Compensation Type: Hourly\ Benefit Eligible: Yes\*\ FLSA Classification: Non-Exempt\ Location: Flagstaff, AZ, Mars Hill Campus To Apply:\ Please send the following documents to jobs@lowell.edu\ Lowell Application (https://lowell.edu/about/career-opportunities/)

3 \| P a g e Letter of interest addressing your qualifications\ Resume\ Phone numbers and e-mail addresses of three p