What are the responsibilities and job description for the Service Coordinator/Dispatcher - 2nd Shift position at Lowell Fleet Companies?
Lowell Fleet, a heavy-duty towing and repair shop, is looking for a Service Coordinator/Dispatch to join the team. This is a high-demand, fast-paced job that requires someone who is an expert multi-tasker and can work under pressure. This position frequently involves answering multiple phone lines, managing several simultaneous work orders and drivers/mechanics, keeping an ear to other conversations in the room, and being talked to by multiple people often all at the same time.
This role is supervisor level and responsible to oversee all dispatch operations and report directly to the Operations Manager. It is an independent position so someone with the ability to work efficiently without external motivation is a must. There is daily downtime anticipated each day, which will be occupied by myriad clerical, organizational, and light bookkeeping tasks.
If you are looking to join a growing company and with an opportunity for you to move up this is the right role for you. Industry experience is strongly preferred. Experience dispatching emergency or priority services is strongly preferred. Intermediate computer knowledge, excellent customer service skills, and calm demeanor are a must.
If applying, please include current resume with contact info. Chosen applicants will be contact through Indeed and asked to call in for phone screening.
Job Type: Full-time
Pay: $20.00 - $27.00 per hour
Expected hours: 40.0 – 43.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Lowell, MA 01852 (Required)
Work Location: In person
Salary : $20 - $27