What are the responsibilities and job description for the General Manager / Head of Operations position at Lowell Edwards Home Integrations?
General Manager / Head of Operations
Residential & Commercial AV | Home Automation | Intercom & Low-Voltage Systems
📍 Hackensack, NJ | NJ/NY Metro Area | Full-Time | Senior Leadership
$80,000 Base Salary Performance Bonus | Health Insurance | 2 Weeks Paid Leave
About the Company
Lowell Edwards Home Integration is an established residential and commercial technology integration company serving clients across the New Jersey and New York metropolitan area.
The company specializes in luxury audio/video, home automation, intercom & access control, networking, surveillance, lighting control, and low-voltage technology solutions.
We are looking for an experienced General Manager / Head of Operations to take ownership of daily operations and play a key role in driving the company's continued growth.
Key Responsibilities
- Lead day-to-day operations, project delivery, scheduling, service, and customer satisfaction.
- Manage technicians, programmers, project teams, and administrative staff.
- Oversee projects from proposal and procurement through installation, programming, handoff, and service.
- Manage technician scheduling, productivity, project timelines, quality, and accountability.
- Work closely with Sales/Design to ensure projects are properly scoped, priced, scheduled, and profitable.
- Monitor project margins, labor utilization, purchasing, inventory, and operational expenses.
- Build strong relationships with customers, builders, property managers, vendors, and subcontractors.
- Resolve customer, technical, scheduling, and project issues.
- Establish operational processes, KPIs, reporting, and performance standards.
- Recruit, develop, and retain a high-performing technical and operations team.
What We're Looking For
- 10 years of experience in AV, home automation, low-voltage, security, intercom, or systems integration.
- 5 years of leadership/management experience overseeing teams, projects, or operations.
- Proven experience managing technicians and multiple installation projects.
- Strong knowledge of AV, Control4, Lutron, networking, surveillance, intercom, access control, and integrated technology systems.
- Strong project management, scheduling, customer service, and problem-solving skills.
- Experience with proposals, labor estimates, project margins, purchasing, and profitability.
- A self-directed leader who can make decisions, solve problems, and operate independently.
Why Join?
This is a hands-on senior leadership opportunity for an experienced AV/integration professional who wants significant autonomy and the opportunity to make a direct impact on the growth of an established technology integration business.
Join Lowell Edwards Home Integration and become a key part of its next stage of growth, supported by its partnership with Atvantiq Networks.
Compensation & Benefits
- $80,000 Annual Base Salary
- Performance-Based Bonus
- Health Insurance
- 2 Weeks Paid Leave
- Long-Term Growth Opportunity
Please share your resume at MansiS@lowelledwards.com
Salary : $80,000