IT Support Services Help Desk Technician

About Lowe

Lowe is a private real estate company with 54 years of real estate investment, development and management experience. At Lowe we uncover and deliver value beyond what might be expected from a traditional real estate company. We value collaboration and partnership with others, welcoming new ideas and perspectives. Our people are the most valuable asset in real estate. Come join our team!

The Role

Lowe Enterprises is searching for an IT Support Specialist who will be responsible for acting as first level support for all general IT issues by providing prompt, knowledgeable and courteous support to all end users. This position will also function as part of the IT department to ensure system security and availability standards and procedures are adhered to.

Responsibilities

What you will do

• Communicate clearly written, in person, by telephone, or video conferencing.
• Evaluate critical and non-critical issues as needed and to properly maintain/respond/assign tickets in a methodical, timely and organized manner.
• Provide detailed documented history of all incidents in the ticketing system. Including diagnostics performed and successful solutions.
• Support desktops, laptops, mobile devices, other hardware/software, and offline systems directly and/or remotely.
• Ensure the security, privacy and proper usage of company-provided assets.
• Keep the department System’s Change Management documentation up to date to maintain assurance of accurate system integrity.
• Training and use of IT applications/tools to perform work duties.
• Manage ticketing systems which include tracking, escalation, follow up and closure.
• Support the Lowe corporate office and remote office infrastructure this includes but not limited to software and hardware systems like computers, telephones, AV systems including in guest environments.
• Elevate issues as appropriate to Sr. IT Manager after due diligence and review.
• Assist Managers on the administration, security, installation, configuration, and troubleshooting of all site hardware and software.
• Travel to remote offices when necessary.
  
  

Qualifications

What we are looking for

• Education: Associate degree or completion of a specialized course of study at a business or trade school
• Experience: Minimum of 6 months to two years of prior help desk or technical support
• Experience with SharePoint online (or minimum SharePoint server 2016, 2019)
• Candidates must have experience in a similar role or they must possess knowledge, experience, and abilities to successfully perform the responsibilities listed above
• Working knowledge of computer networking or operation concepts, means, and practices
• Certification A , Microsoft 365 Fundamentals
• Certification Security recommended
• Experience with Microsoft Outlook, Office, Active Directory, 0365 Admin Center.
• Experience in a networked computer environment
• Knowledge of HP printers and Cannon copiers
• Knowledge of telephone systems
• Knowledge of wireless (Wi-Fi) systems
• Help Desk experience preferred
• High level analytical and troubleshooting skills.
• Excellent oral and written communications skills required.
• Must be able to work flexible days/hours.
• Must be able to lift 20 pounds or more.
• All other duties as assigned.
  
  

Key Traits: Dependable, team-oriented, detail-focused, flexible, and collaborative.

Perks & Benefits:

We offer a competitive benefits package for full-time, regular team members that includes group medical, dental, vision, life and disability benefits, critical illness and accident insurance, and participation in a pre-tax flexible benefits plan for healthcare and dependent care reimbursement and an employee assistance program. We offer time off and are proud to offer participation in a 401(k) plan with a company match!

Apply today to join Lowe Enterprises and help deliver exceptional technical support and repair solutions!

Pay: $29.00 - $32.00 per hour

Expected hours: 40.0 per week

Work Location: In person

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