What are the responsibilities and job description for the Branch Operations Supervisor position at Lowe's?
The Branch Operations Supervisor is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility. The Operations Supervisor is a key member of the leadership team, coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. This role maintains a safe working environment and builds a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving, picking (order-fill), shipping product or other supporting tasks. The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facility’s key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and/or with other associates
Operational Excellence
- Monitors the flow of inventory in the facility frequently throughout the day, making adjustments to team assignments as needed.
- Identifies and resolves equipment issues
- Identifies and assists in implementing process improvements or new processes launched from corporate
- Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
- Ensures all associates comprehend and execute safety work practices by performing regular safety observations and having regular safety discussions; identifies and resolves safety issues including those escalated from associates
- Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries
Team Leadership
- Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
- Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback
- Conducts team huddle, including safety topics, upcoming events and demand for the day
- Works with associates to build a work environment of engagement and inclusion
- Makes recommendations in the candidate selection process for nonexempt roles
- Helps associates on the team transition through change
- Leads the onboarding and training process for associates
- Communicates and builds partnerships with cross functional teams
Manager-on-Duty (as scheduled)
- Providing full leadership over the branch, which includes but is not limited to resolving associate concerns, addressing customer needs, maintaining a safe work environment
- Regularly walks the branch, observing associates working safely and meeting production guidelines
- Responsible for executing opening and closing procedures
- Validates associates are working safe and free of clutter
- Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities) to appropriate non-MOD leaders
Requirements:
- Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent experience
- Minimum of 6 months experience providing direction or supervision to teams (with or without direct report
- Experience supporting or participating in the process of training, mentoring, and developing associates
- Basic math and reading comprehension skills
- Basic computer skills, including working knowledge of Microsoft Office
- Proven record of complying with safety requirements
Preferences:
- Experience building a culture of safety among subordinates and peers
- Experience working with and communicating to next level leadership
- Experience with software applications such as Microsoft Office and/or a Warehouse Management System
- Bi-lingual skills, if applicable to the facility
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.