Retail Sales Associate

JOB SUMMARY

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: (1) Being friendly and professional, welcoming customers to Lowe's and helping with home improvement project needs, (2) Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner, and (3) Engaging in safe work practices and encouraging others to do the same.The Customer Service Associate is responsible for customers' experience with Lowe's. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department Customer Service Associate supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.

KEY RESPONSIBILITIES

Key Responsibilities

Customer Service

Provides SMART customer service at all times through the daily execution of Lowe's

Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary

Demonstrates sincere appreciation to customers

Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs

Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance

Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)

Cross-functionally trains in other areas of the store to help deliver the best customer service

Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs

In-stock

Uses store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information

Down stocks merchandise by looking for empty areas on shelves and replenishing supplies

Prepares merchandise in department of responsibility based on customer requirements/specifications (e.g., tints and mixes paint, cuts and threads pipe, cuts and bundles wood, cuts drywall, cuts blinds)

Clean and Safe Stores

Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection

Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas

Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates

Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices

Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compacter baler, tool rentals)

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Additional Responsibilities specific to the Pro Department

Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions

Assists Pro customers to find product by walking the customer to the correct aisle and bay

Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience

Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs

Uses the point of sale terminals to process walk up, phone, email and online orders. Calls vendors to verify product availability and cost as needed

Additional Responsibilities specific to the Outlet Department

Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage

Uses cash register to process sales transactions according to company guidelines

Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to Lowe’s

Completes Cash Office Money Handling duties as assigned

Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders

Processes returns to the Distribution Centers and appropriately disposes/returns items

Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries

Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns

Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)

Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Pick items for Parcel orders accurately and efficiently meeting customer promise and ship time standards (for Parcel stores only).

Properly prepares, packs and ships Parcel orders utilizing the correct materials in a timely manner (for Parcel stores only).

QUALIFICATIONS

Education

Education Level

Education Details

Education Hardcode Text

Required/
Preferred

Work Experience

Experience Details

Required/
Preferred

6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information

Required

6 Months Experience using common retail technology, such as smart phones and tablets

Required

6 Months Sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits

Preferred

6 Months Retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business

Preferred

Licenses and Certifications

Licenses/Certifications

Licenses/Certification Details

Required/
Preferred

Ability to obtain sales related licensure or registration as may be required by law

Required

In a trade area related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Preferred

Core Behaviors

Demonstrates values-based competencies in line with the core values that are the foundation of all activities performed by employees in order to achieve the Mission of the Company:

Focus on Customers

At Lowe’s, we put customers first by delivering SMART customer service. I build strong relationships with all customers, deliver solutions that meet their needs and think of new ways to add more value.

Deliver Results

I hold myself and others accountable for delivering results, even through tough circumstances and ongoing change.

Take Action

I take action quickly and push things forward with a sense of urgency and enthusiasm.

Show Courage

I step up to address difficult issues, make tough decisions and bring things up that need to be resolved without fear or hesitation.

Continue Learning

I continuously learn and grow – personally and professionally – to meet my individual and organizational goals. I ensure those around me do the same.

Additional Non-Technical Competencies

Collaborate - Building partnerships and working collaboratively with others to meet shared objectives.

PHYSICAL DEMANDS/WORKING CONDITIONS

Travel Requirements

Brief Description

Frequency

Domestic Day Trip

No

Domestic Overnight

No

Domestic Multiple Nights

No

International

No

Work Schedule

Brief Description

Required?

Mornings

Yes

Afternoons

Yes

Evenings

Yes

Overnights

No

Weekends

Yes

Overtime

Yes

On-Call Support

No

Physical Demands

Required?

Ability to hear, listen and to communicate verbally with others.

Yes

Ability to sit and stand for long periods of time.

Yes

Ability to use basic computer tools (e.g., keyboard, mouse, and monitor).

Yes

Physical ability associated with traveling in personal or company vehicle to store and other locations throughout geographic area of responsibility.

No

Move throughout all areas of a store or distribution facility with or without a reasonable accommodation.

Yes

Wear all necessary personal protective equipment to perform job functions.

Yes

Stand, sit, and/or walk continuously with or without reasonable accommodation and perform job functions for a full shift with meal break.

Yes

Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch on a daily basis to accomplish work activities.

Yes

Operate heavy power equipment (e.g., forklift).

No

Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

No

Work with corrosive materials.

No

Work at heights of 20 feet.

No

Environmental Factor

Required?

May be subject to both inside and outside environmental conditions.

Yes

Possible exposure to hot, cold, wet, humid or windy weather conditions.

Yes

Exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.

Yes

Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distraction.

Yes

Exposure to shaking objects and equipment.

Yes

Exposure to large, stacked product and fast-moving powered equipment.

No

Exposure to varying light levels while transitioning in and out of the building at various times of the work day.

No

Lifting Requirement

Brief Description

Lifting Requirement

Individuals in this job must be able to handle and move items weighing up to the following weight with or without reasonable accommodation.

Must be able to lift 25 pounds without assistance; may need to lift over 25 pounds with or without assistance. (Stores)

Disclaimer Statement

Guidelines Specific to Store and DC Associates

Lifting and moving merchandise methods will vary depending on role of associate, weight of merchandise, and/or volume of product; associates must follow store lifting guidelines.

A single lift by one associate should not exceed 75 pounds (for Store associates) or 70 pounds (for DC associates) with or without an accommodation.

Team lifts should be utilized minimally starting at 75 pounds (for Store associates) or 70 pounds (for DC associates), or when an individual feels a lift is beyond their personal limitations.

Powered equipment should be used when needed depending on load and volume. (Associate must have proper training to utilize powered equipment or ask a trained coworker for assistance).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $18