What are the responsibilities and job description for the Collections Representative position at Lowe's Home Improvement and Careers?
Innovate Remotely
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
Your Impact
Lowe's Pro Supply is a wholly owned subsidiary of Lowe's Companies Inc primarily focused on serving the multi-family property management industry with maintenance, repair, and operating supplies. The business is experiencing rapid expansion and we are seeking a Credit Representative. The Credit Representative is primarily responsible for ensuring their assigned portfolio of accounts makes all necessary payments. Their duties include monitoring payable statements, contacting customers to notify them of overdue payments and document debts collected. The idea candidate will possess strong customer service skills, working knowledge of credit/collections, and strong organizational skills.
What You Will Do
- Responsible for aging and soft collections within assigned portfolio of accounts (800-1000 accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders.
- Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information
- Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
- Partner closely with Outside Sales Representatives and Pro Solutions Center
- Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
- Submit regular reports on the status of unpaid accounts and any repayment progress
- Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
- Other duties, as assigned
Minimum Qualifications
- High school diploma or GED High school diploma or equivalent or equivalent years of experience in lieu of education requirement, if applicable
- Minimum 3 years’ experience in credit and collections environment
Preferred Skills/Education
- Bachelor’s degree
- Cforia experience
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary : $16 - $27