What are the responsibilities and job description for the Store Ops Consultant position at Lowe's Home Centers?
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.
Your Impact
The primary purpose of this role is to lead, assess, support/design, implement, and roll out store initiatives that support store teams with driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day-to-day store operations, including sales, service,
technology, omni-channel, and store communications.
What you will do
Leads the development and implementation of store improvement tools and processes, with limited guidance from the Store Operations Manager.
Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.
Utilizes and analyze field feedback and reporting to provide recommendations for process improvement and projects to field leadership.
Coordinates and manages timely execution of projects across stores, from development to implementation.
Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders.
Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.
Analyzes post-project feedback to provide continuous improvement solutions.
Manages projects by building the project plan and ensuring on target and timely delivery of imitative desired output and integration.
Solves complex business problems by performing competitive and market analysis, utilizing subject matter experts both internally and externally where needed.
Enhance and develop associate facing technology to improve productivity and efficiency.
Reviews, approves, and publishes, policies, procedures, and processes for new store initiatives, at times, executing the process of documenting.
Required Qualifications
Bachelor's degree in Business Management, Operations or related field or equivalent experience
4 years of related industry experience (Installation, Repair or US Home Improvement)
4 years of experience in data analytics, performance reporting
Demonstrated project management experience, such as Gantt Chart design and development
Preferred Skills/Education
4 years of experience in Store Operations role (with an emphasis in Install and/or Repair Industry experience)
2 years of experience with Service Provide Management Tools, such as ServiceBench, Mappoint/PowerMap, and Call Scheduling/Dispatch
2 years of experience with Service Provider Capacity Management
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Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.